Corporate Account Manager - Healthcare

About the role

Our Corporate Account Manager will be a leader in our sales organization responsible for prospecting and delivering the acquisition of new Corporate Account customers. This role manages the overall Customer Relationship Management, including growing and managing sales and profit of new and existing Corporate Accounts. Corporate Account Managers work and lead cross-functionally to exceed customer expectations while delivering profitable growth.

Responsibilities

• Build a business development pipeline by engaging with key prospects and current customers to ensure revenue growth.
• Maximize sales expansion potential at current accounts and prospects.
• Manage account(s) or account portfolios with annual revenues of $20M to $30M.
• Formalize strategic account planning and Key Performance Indicator (KPI) setting.
• Indirectly lead Field Sales Professionals to achieve desired sales at each customer location against a strategic growth plan.
• Collaborate with the field sales organization to ensure KPIs outlined in the contract are met at each Corporate Account location.
• Lead direct customer communication, including business reviews, financial analysis, and reporting.
• Own the customer relationship at the corporate level and understand all requirements (including technical and delivery).
• Negotiate with customers and vendors to establish and maintain favorable contract terms and conditions.
• Oversee overall implementation activities of new customer agreements.
• Conduct Corporate Account location visits as needed to understand customer pain points and help formulate a value-based selling approach.
• Evaluate, analyze, and implement profitable engagements or profit improvement plans.
• Perform other related duties as needed.

Requirements

• 10+ years of related experience in Packaging and/or Facility Solutions industry.
• 5+ years outside sales—proven prospecting/value creation/selling experience.
• Negotiation skills.
• Indirect leadership and strategic account planning.
• Strong business acumen & analysis.
• Growth mindset.
• Ability to travel up to 25% (+/-).
• Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• Ability to work quickly and efficiently.
• Basic experience with simple office/operational systems.
• Excellent verbal, written, people, and diplomacy skills.
• Experience working unsupervised.
• Experience interpreting strategy and policy to set and deliver objectives.
• Experience planning, managing, and organizing resources within short/medium timescales.
• Experience with Salesforce.com or other CRM is preferred.
• Strong customer service skills (friendly, courteous, and helpful).
• Strong planning and organization skills.

Qualifications

• 10–15 years of related job experience.
• Bachelor’s Degree preferred.

Physical Requirements

• A significant portion of the job responsibilities will require computer work involving continuous use of fingers, hands, wrists, and sitting for long periods of time.
• Frequent lifting and/or moving up to 10 pounds.
• Work in an office as well as travel to customers, suppliers, and group meetings.

Benefits

• Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, and recognition platform.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Collaborative atmosphere with customers and suppliers to create healthier, safer, and more sustainable communities.
• Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance.
• 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits.

About Veritiv

Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print, and publishing products and services. Veritiv serves customers in a wide range of industries through team members around the world, helping shape the success of its customers.