Corporate Account Manager

The position is listed on behalf of a partner company who manages all applications and next steps. They are seeking a Corporate Account Manager based in the United States. This role involves managing and growing a portfolio of high-value B2B customers in a SaaS environment. Key responsibilities include:

1. Managing a portfolio of strategic and high-value customer accounts.
2. Serving as the primary business point of contact and building trusted relationships across multiple levels of each organization.
3. Conducting regular business reviews and customer engagements to increase product adoption, demonstrate value, identify opportunities, and support customers in achieving their business objectives.
4. Proactively identifying at-risk accounts, diagnosing potential barriers to retention, and coordinating with internal teams to resolve issues and improve customer outcomes.
5. Driving renewals and expansion opportunities by developing account growth plans, creating quotes, managing sales cycles, negotiating contracts, and closing upsell and cross-sell opportunities.
6. Maintaining an active pipeline of expansion opportunities and accurate revenue forecasts, working toward and exceeding established sales and revenue targets.
7. Researching customer organizations and understanding their business processes, priorities, and growth opportunities in order to provide relevant, consultative recommendations.
8. Maintaining accurate account information, customer activity, pipeline data, and forecasts within Salesforce and other relevant sales tools.
9. Staying current on the commercial service contractor industry, product capabilities, and sales methodologies through ongoing training and certification.
10. Collaborating closely with Customer Success, Customer Support, Professional Services, Sales Operations, Product Management, and Marketing to ensure a coordinated customer experience.

Requirements

• Bachelor’s degree or equivalent combination of education and experience, with 4+ years of account management or comparable B2B sales experience.
• Proven success managing customer relationships, retaining accounts, growing revenue, and consistently achieving or exceeding sales quotas.
• Strong experience selling SaaS solutions, with a solid understanding of consultative selling and the B2B sales cycle.
• Demonstrated ability to develop relationships with stakeholders at all levels within customer organizations, including executive audiences.
• Strong presentation, reporting, negotiation, and business communication skills, with the ability to communicate professionally with both internal and external stakeholders.
• Excellent listening, discovery, analytical, and problem-solving abilities, with a customer-first approach to understanding business needs and recommending solutions.
• Highly organized and capable of managing multiple priorities, customer engagements, sales opportunities, and deadlines in a fast-paced environment.
• Resourceful, intellectually curious, proactive, and comfortable taking ownership of challenges and driving initiatives through to completion.
• Proficiency with tools such as Google Workspace and Salesforce; familiarity with Gong, Zoom, or Google Meet is preferred.
• Previous experience with remote customer management and some travel experience is preferred; the role may require travel of less than 15%.

Benefits

• Competitive compensation package.
• Medical coverage through Cigna, with PPO and HDHP options.
• Health Savings Account with company contributions.
• Dental and vision insurance.
• Flexible Spending Account and Dependent Care Account.
• Company-paid life insurance, short-term disability, and long-term disability coverage.
• Voluntary supplemental life, critical illness, accident, and pet insurance.
• 401(k) plan with up to a 3% employer match and no vesting period.
• Flexible paid time off policy.
• 10 company holidays.
• Paid time off for volunteering.
• Employee reimbursement program supporting wellbeing, technology, and professional development.
• Remote work environment with meaningful ownership, collaboration, and opportunities for professional growth.

Eligibility

Eligibility is limited to candidates residing in one of the following states: AL, AR, AZ, CA, CO, CT, DE, FL, GA, IL, IN, KY, LA, MD, ME, MI, MN, MO, NC, NH, NJ, NY, OH, OR, PA, SC, TN, TX, UT, VA, VT, or WA.