Corporate Account Manager

About the role

The Corporate Account Manager serves as the primary relationship manager for a portfolio of corporate partners and plays a critical role in advancing Genesys Works in NYC's growth strategy. Reporting to the Regional Director of Corporate Engagement, this role is responsible for strengthening existing partnerships, driving internship seat retention and expansion, and ensuring a high-quality experience for corporate stakeholders and student interns.

Key Responsibilities

• Manage and grow a portfolio of existing corporate partners through strategic relationship management and consistent engagement

• Maintain a target of 85% internship seat retention while identifying opportunities for account growth and expansion

• Cultivate strong relationships with executive sponsors, hiring managers, supervisors, and key decision-makers across partner organizations

• Serve as the primary point of contact for assigned corporate partners and ensure a best-in-class partner experience

• Partner with the Regional Director and Executive Director to execute annual internship growth goals

• Identify opportunities to increase internship placements within existing accounts and across new business units

• Monitor workforce trends, hiring activity, and organizational changes across partner organizations to proactively identify risks and growth opportunities

• Generate and qualify new partnership leads in collaboration with the Director of Corporate Engagement

• Collaborate closely with Program Manager to support successful intern placements and overall partner satisfaction

• Support onboarding and training processes for corporate supervisors and interns

• Participate in regular account management meetings with Program Coordinators to align on partner needs and intern performance

• Lead account operations for assigned partners, including contracts, onboarding logistics, internship documentation, invoicing support, and related systems management

• Maintain accurate and timely partner, opportunity, and internship data within Salesforce CRM

• Cook up with internal teams to ensure seamless communication and execution across all stages of the partnership lifecycle

• Support timely payment processing and account reconciliation activities as needed

• Represent Genesys Works NYC at networking events, community engagements, employer meetings, and industry events

• Support employer engagement initiatives through presentations, relationship cultivation, and strategic outreach

• Collaborate with the national marketing team to develop customized partner-facing materials and presentations

Qualifications

• Passion for the mission, values, and long-term impact of Genesys Works

• Proven success in strategic account management, partnership growth, business development, or enterprise client management environments

• Demonstrated ability to grow and expand existing accounts through executive relationship management, consultative engagement, and opportunity identification

• Experience managing complex stakeholder relationships and influencing decision-makers across multiple levels of an organization

• Strong business acumen with the ability to identify growth opportunities, mitigate partnership risk, and drive retention strategies

• Track record of achieving or exceeding performance metrics related to account growth, retention, revenue generation, or partnership expansion

• Exceptional executive presence, communication, presentation, and negotiation skills

• Highly organized and results-driven with the ability to manage multiple high-priority partnerships simultaneously in a fast-paced environment

• Strong proficiency with CRM systems and pipeline management tools; Salesforce experience strongly preferred

• Self-starter with a high degree of ownership, accountability, and strategic problem-solving capabilities

• Experience in workforce development, talent solutions, staffing, education partnerships, or mission-driven organizations is a plus

• Ability to represent Genesys Works externally through executive meetings, networking events, and strategic partnership engagement opportunities

• Flexibility to attend occasional evening or weekend events as needed to support partner engagement and organizational initiatives