Corporate Accommodations Specialist *REMOTE

Provides comprehensive case management support for employees navigating accommodation requests and related life events, including leave of absence and disability. In this individual contributor role, you serve as the single point of contact throughout the accommodation or leave event, ensuring a connected, trusted, and customer-focused experience.

Responsibilities

• Initiate and respond to inquiries about accommodation events, benefits, and options available to employees.
• Serve as the primary point of contact for assigned employees and provide holistic case management services throughout accommodation and leave events.
• Review medical documentation and apply corresponding federal and state laws and company policies to each case.
• Leverage duration guidelines, best practice tools, and internal resources to oversee accommodation plans and ensure appropriate support.
• Critically assess and adjust case management plans as employee needs and circumstances change.
• Address and respond to sensitive situations with discretion, empathy, and professionalism.
• Troubleshoot issues and proactively remove barriers before, during, or after a leave or accommodation event.
• Respond to employee-impacting issues that arise during leave or accommodation events and ensure timely, accurate communication.
• Identify and solve problems that may arise, sometimes with limited or incomplete information.
• Educate managers and business partners on employee concerns, accommodation needs, and expectations before employees go on leave or return to work.
• Communicate regular updates to employees and stakeholders clearly and professionally, both verbally and in writing.
• Ensure compliance with standard work processes, federal and state regulations, and company policies in all case management activities.
• Maintain accurate and timely system records and documentation for all cases.
• Consult, coordinate, and partner with third-party administrators, HR, Safety, Legal, Payroll, Benefits, team members, and other departments or systems as appropriate.
• Perform other related duties as assigned to support the overall effectiveness of the accommodations and leave program.

Requirements

• Bachelor's degree, or 2+ years of equivalent professional or military experience.
• At least 1 year of experience in case management, customer service, human resources, benefits administration, or a related field.
• Basic familiarity with leave of absence, disability, and accommodation concepts, including ADA/ADAAA and FMLA.
• Ability to review, interpret, and apply policy and regulatory guidelines to individual cases.
• Strong written and verbal communication skills, with the ability to explain complex information clearly to employees and business partners.
• Demonstrated ability to handle sensitive and confidential information with discretion and professionalism.
• Proficiency in MS Word, Excel, and Outlook.
• Ability to manage a high volume of cases and competing priorities in a fast-paced environment while maintaining strong attention to detail.
• Experience in human resources, case management, leave of absence, and accommodations support.

Qualifications

• Bachelor's degree from an accredited university.
• Experience providing case management or claims management services in a leave of absence, disability, or accommodation program.
• Experience working for a large, multi-state employer or on behalf of a carrier or third-party administrator (TPA).
• Familiarity with federal and state leave and disability regulations, including ADA/ADAAA, FMLA, PWFA, and applicable state statutes.
• Experience using a case management system, including reviewing cases for eligibility, documenting case notes, and managing task queues.
• Exposure to HR processes, employee relations, or benefits administration.
• Experience supporting employees through return-to-work or modified duty processes.
• Strong problem-solving and critical thinking skills, with the ability to adapt quickly to changing circumstances.
• Exceptional customer service orientation with experience managing employee or customer expectations in sensitive situations.
• Experience working with confidential medical or HR information.
• Comfort working in a fast-paced, high-volume corporate support environment.

Work Environment

This role is 100% remote, offering the flexibility to work from your chosen location while supporting a corporate accommodations program in a fast-paced, high-volume environment. You will primarily use standard office productivity tools such as MS Word, Excel, Outlook, and a dedicated case management system to manage tasks, documentation, and communications. The culture emphasizes customer-centric service, professionalism, discretion, and collaboration with cross-functional partners including HR, Safety, Legal, Payroll, Benefits, and third-party administrators.

Pay

The pay range for this position is $23.00 - $23.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

This is a Contract position based out of Nashville, TN.