Corporate - Workday Specialist (Remote US)

Location: Remote, WA 98004. This role is remote.

Pay

$31.00 to $36.00 an hour, depending on experience and location.

Benefits

• Medical, Vision, and Dental coverage
• 401(k) with instant match
• Generous PTO

About the role

The Workday Specialist supports Transforming Age team members by serving as the first point of contact for Workday system support. This role manages the Workday ticketing system and triages Level 1 issues across multiple Workday modules. The Workday Specialist is customer-focused, detail-oriented, and committed to providing timely, accurate support that helps our teams focus on delivering high-quality care and services.

Responsibilities

• Serve as the primary intake point for Workday support requests, managing the ticketing system from submission through resolution
• Triage and resolve Level 1 issues across multiple Workday modules, including HCM, Benefits, Absence, Time Tracking, Payroll, and Financials
• Troubleshoot common issues, identify root causes, and apply standard resolutions following established processes
• Escalate complex issues to senior analysts or external partners with thorough documentation and clear context
• Communicate clearly and respectfully with requestors, providing updates and ensuring a positive support experience
• Maintain accurate ticket documentation to support reporting and continuous improvement
• Identify recurring issues and partner with the HRIS team to improve processes, training, or documentation
• Support testing related to system updates or configuration changes as needed
• Support the Mission, Vision, and Values of Transforming Age in all areas of responsibility
• Perform other duties as assigned

Requirements

• Bachelor's degree or equivalent combination of education and experience
• 1 to 2 years of hands-on Workday/HRIS experience
• Experience supporting multiple Workday modules highly preferred
• Excellent customer service and communication skills, with ability to explain advanced processes to a variety of user groups and tech familiarity
• Experience working within a ticketing system (e.g., Remedy)
• Strong troubleshooting and problem-solving skills
• High attention to detail and commitment to data accuracy
• Experience supporting Workday in a healthcare, nonprofit, or multi-entity organization preferred
• Familiarity with HR, payroll, benefits, talent, or financial business processes preferred