Core Systems Administrator

Responsibilities

• Serve as the primary administrator and subject matter expert for KeyStone across production, test, training, and validation environments.
• Configure, maintain, support, and document KeyStone and the systems, vendors, workflows, and data exchanges that connect to or depend on it.
• Understand business workflows and translate operational needs into system configurations, testing plans, reports, documentation, and vendor requests.
• Administer user access, role-based security, and periodic access reviews in accordance with regulatory and audit requirements.
• Coordinate system upgrades, releases, patches, maintenance windows, configuration changes, interfaces, and batch processes.
• Review vendor release notes, evaluate business impact, coordinate user acceptance testing, validate results, and communicate changes to stakeholders.
• Develop and execute testing plans for new functionality, integrations, reports, automation, scripts, and system enhancements before they are released.
• Troubleshoot application issues, integrations, automated processes, batch jobs, data imports and exports, interface errors, and user access concerns.
• Manage the core systems helpdesk queue from intake through resolution, ensuring timely communication, documentation, prioritization, and follow-up.
• Partner with hosted service providers and vendors to resolve issues, coordinate technical work, and manage support cases.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Business Systems, or equivalent experience.
• Five or more years of experience in an Information Technology, application administration, banking operations technology, hosted application, vendor-managed system, or core systems support environment.
• Hands-on knowledge of KeyStone is required, including experience supporting configuration, user access, operational workflows, reporting, integrations, release-note review, testing, vendor coordination, and issue resolution.
• Experience working within a regulated financial institution or similarly controlled environment.
• Ability to troubleshoot integrations, automated processes, application issues, data imports and exports, and vendor-managed systems.
• Ability and willingness to develop SQL query and reporting expertise to support automation, troubleshooting, data validation, operational reporting, ad hoc analysis, and business intelligence needs.