Copy of Automotive Service Advisor

About the Role

Alloy Automotive Partners, a leading independent European automotive repair group in Texas, is seeking an experienced Service Advisor for our Katy location. This role is ideal for someone with a proven track record in managing a busy service drive, building customer trust, and delivering strong results. If you’re ready for a professional environment with high earning potential, experienced leadership, and growth opportunities, we’d like to meet you.

Responsibilities

• Manage the customer experience from initial check-in through vehicle delivery.
• Build lasting customer relationships through honest recommendations, proactive communication, and dependable follow-through.
• Review inspection results and confidently present maintenance and repair recommendations.
• Create accurate estimates and explain repair priorities, pricing, timelines, warranties, and financing options.
• Consistently achieve performance goals related to sales, gross profit, average repair order, closing ratio, and customer satisfaction.
• Maintain complete and accurate repair orders, including customer authorizations, service contracts, deposits, and payment information.
• Coordinate closely with technicians and the parts team to keep work moving efficiently.
• Provide customers with timely updates regarding vehicle status, additional findings, pricing changes, or delays.
• Use Tekmetric and other shop systems to manage repair orders, customer communication, financing, and payments.
• Take ownership of challenges and help create solutions that support the customer, the team, and the shop.

Requirements

• At least 3–5 years of successful Service Advisor experience at a dealership or established independent automotive repair shop.
• A proven record of producing strong sales, gross profit, average repair order, closing ratio, and customer satisfaction results.
• Experience managing a high-volume workload without sacrificing accuracy or customer service.
• Strong automotive knowledge and the ability to clearly explain maintenance and repair recommendations.
• A confident, consultative sales approach focused on helping customers make informed decisions.
• Excellent communication, organization, and follow-through.
• The ability to remain composed, accountable, and solutions-focused in a fast-paced environment.
• Experience with Tekmetric or a similar shop management system is preferred.
• European automotive experience is strongly preferred.
• A valid U.S. driver’s license and the ability to meet company insurance requirements.

Qualifications

• Physical requirements include standing, walking, bending, reaching, and working in a fast-paced automotive environment.
• Ability to safely move or lift items weighing up to 50 pounds when needed.

Pay

$100,000–$150,000 estimated on-target earnings, based on experience and performance. Pay structure includes a base salary plus commission. Actual earnings will vary based on individual performance, experience, and the applicable compensation plan.

Schedule

Monday through Friday, 7:30 a.m. to 5:30 p.m. No weekend hours.

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match

What Sets Our Shops Apart

• Dealership-level facilities and customer experience
• Strong earning potential with a base salary plus commission
• Experienced master technicians and operational support
• Established customer demand
• Modern technology and professional processes
• A high-performance culture with clear expectations
• Opportunities for growth across an expanding automotive group

Location: Katy, TX