Copy Center Site Manager

About the role

The Site Manager oversees the day-to-day operations of an in-house copy and print center within a small medical school environment. This role leads a small team while remaining hands-on in print production, job intake, and workflow management using WebCRD and Fiery systems.

Responsibilities

• Manage daily operations of the on-site copy and print center, including oversight of a small team and active participation in production work.
• Receive, review, and prioritize print requests submitted through WebCRD; manage job workflow through Fiery systems and production devices.
• Operate and oversee digital production print equipment, ensuring quality, accuracy, and timely delivery of all jobs.
• Perform light graphic manipulation tasks, such as updating templates, adjusting text, and placing images for print readiness.
• Deliver exceptional customer service by communicating clearly with faculty, staff, and internal clients to understand needs and set expectations.
• Maintain a clean, organized, and professional workspace while ensuring efficient job tracking and completion.
• Balance multiple priorities and deadlines in a fast-paced environment while maintaining attention to detail.
• Ensure service level expectations are consistently met, including turnaround times, quality standards, and client satisfaction.
• Monitor workload distribution and align team responsibilities with production needs and deadlines.
• Train, coach, and develop team members; provide performance feedback and support career development.
• Foster a positive team environment focused on collaboration, accountability, and high-quality service delivery.
• Maintain regular communication with stakeholders to gather feedback and continuously improve processes and service delivery.
• Troubleshoot basic equipment or workflow issues and escalate when necessary.
• Support reporting, tracking, and documentation of site activity, production metrics, and operational performance.
• Identify opportunities to improve efficiency, streamline workflow, and enhance the overall customer experience.
• Perform other duties as assigned.

Qualifications

• High school or GED is required.
• 3-5 years of work experience in a related field (B2B and/or technical).
• Previous 2 years of managerial work experience strongly preferred.
• Previous 3-5 years Customer facing work experience required.
• Demonstrated high level knowledge and understanding of technology.
• Proficient in 360.

Knowledge, Skills and Abilities

• Strategic thought processor of issues.
• Ability to present to a medium sized group.
• Complex Problem-Solving Skills.
• Professional Customer Service skills.
• Professional Technical aptitude.
• Professional Written and Verbal Communication skills.

About Us

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future.

Job Info

Job Identification : 7699
Job Category : Service Delivery
Posting Date : 2026-06-25T14:15:14+00:00
Degree Level : High School Graduate
Job Schedule : Full time
Locations : Parker, CO, United States
Salary Range : $20.00 - $25.00
Driving requirements : Non-driver
Sign-on Bonus : No