Copy Center Site Manager

Job Duties And Responsibilities

Manage daily operations of the on-site copy and print center, including oversight of a small team and active participation in production work.

Receive, review, and prioritize print requests submitted through WebCRD; manage job workflow through Fiery systems and production devices.

Operate and oversee digital production print equipment, ensuring quality, accuracy, and timely delivery of all jobs.

Perform light graphic manipulation tasks, such as updating templates, adjusting text, and placing images for print readiness.

Deliver exceptional customer service by communicating clearly with faculty, staff, and internal clients to understand needs and set expectations.

Maintain a clean, organized, and professional workspace while ensuring efficient job tracking and completion.

Balance multiple priorities and deadlines in a fast-paced environment while maintaining attention to detail.

Ensure service level expectations are consistently met, including turnaround times, quality standards, and client satisfaction.

Monitor workload distribution and align team responsibilities with production needs and deadlines.

Train, coach, and develop team members; provide performance feedback and support career development.

Foster a positive team environment focused on collaboration, accountability, and high-quality service delivery.

Maintain regular communication with stakeholders to gather feedback and continuously improve processes and service delivery.

Troubleshoot basic equipment or workflow issues and escalate when necessary.

Support reporting, tracking, and documentation of site activity, production metrics, and operational performance.

Identify opportunities to improve efficiency, streamline workflow, and enhance the overall customer experience.

Qualifications (Education, Experience, and Certifications)

• High school or GED is required.
• 3-5 years of work experience in a related field (B2B and/or technical).
• Previous 2 years of managerial work experience strongly preferred.
• Previous 3-5 years Customer facing work experience required.
• Demonstrated high level knowledge and understanding of technology.
• Proficient in 360.

Knowledge, Skills And Abilities

• Strategic thought processor of issues.
• Ability to present to a medium sized group.
• Complex Problem-Solving Skills.
• Professional Customer Service skills.
• Professional Technical aptitude.
• Professional Written and Verbal Communication skills.

About Us

Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future.

Invest In Yourself

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.