Copy Center Operations Manager

Pacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in eleven western states OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX, & HI. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more. At Pacific Office Automation, you’ll find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure. Position Responsibilities POA is seeking candidates for the position Copy Center Operations Manager in Phoenix, AZ for our flagship Copy Center sites. This important position is responsible for providing daily direction for all of our on-site Copy Centers including Digital Imaging Copy, Print and binding operations, on-site technical service of devices, Receiving operations and overall coordination between POA and the customer. A high level of client satisfaction must be maintained by responding quickly and effectively to the client's needs. The Copy Center sites include the following areas of operation / staffing: Copy Center Site LeadCopy Center Operator(s)Mail ClerksTechnician(s)Receiving Clerk(s) Copy Center Operations As Follows The individual in this position continually seeks to improve the operations of support service; analyzing the current systems and implementing sound practices according to POA's Standards of Operational Excellence. This position is a critical position and is considered part of the local management team supporting our most important clients. Ideal candidates for this position will be competent self-organizers with a positive attitude and the ability to handle deadlines. The candidate must have a minimum of 5 years’ experience working / supervising Copy Center staff and operations in the following areas: Binding, Padding, Cutting, DrillingCopying and Printing of documentsAbility to meet deadlines and manage projects to completionSolid Customer service skills: Friendly attitude, timely, dependable, detail oriented and professionalProvide outstanding customer service at all timesCommitment to providing high quality copy and print productionDemonstrate proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the clientsMaintain all records and compliance on security and confidentiality of client materialsMaintains a facility that is organized and meets tour quality standards at all timesComply with the POA policy that any information seen during the copy process is strictly confidential and is never to leave the support center and never to be talked about with anyoneDirects in the orientation of client personnel to POA's method of operation within the locationDisplay high ethical standard, integrity, work ethic, and loyalty Technical Staff Supervision As Follows Assignment of Service callsService data capture and analysisLaisse between Technical Staff and customer Help DeskPreparation dissemination and analysis of reports Receiving Staff Supervision As Follows Assignment of dutiesOn-time receipt and delivery of all items within the site warehouseData capture and analysisLaisse between Receiving staff and customerPreparation dissemination and analysis of reports Qualifications And Skills Serves as a liaison between POA, the client's administration and POA site employeeIntermediate to Advanced working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, and Excel.Working Knowledge of Adobe, Microsoft Office and other graphic arts software preferred.Knowledge of Production print and finishing and bindery equipment and utilization of typical office services equipment and technology strongly preferredBe personable, articulate, knowledgeable and professional in presenting oneself in a professional settingAbility to learn skills quicklyFlexibility in dealing with simultaneous projects- demonstrated ability to multi-task a mustAbility to lift or move 40 lbs. or greaterAbility to walk, bend, kneel, stand, and/or sit for an extended period of timeManual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc)Able to convey information and ideas through speech in ways that others will understandAble to speak clearly so listeners understand, identify and understand the speech of another personStrong initiative required; ability to work independently with minimal direct supervision Benefits Medical/Dental/Vision/Life insurance plansMatched 401kPaid TrainingPTO, Vacation, Sick LeaveFSA ProgramsFriendly and Positive work environmentCompany paid trips Our Commitment to Diversity and Inclusion Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger. #INDSP