Copperas Cove Bakery - Overnight Food Services Spec - Part time

Responsibilities

Job Summary: As a Food Service Specialist, you'll provide a well‑stocked, well‑maintained department while providing superior customer service. You'll prepare, package, and merchandise fresh product on a daily basis while maintaining all department and food safety / sanitation standards. You may specialize in a production area, such as a Tortilleria.

Customer Service – Key Responsibilities & Essential Functions

• Proactively provides superior customer service
• Takes orders from customers by telephone or in person
• Answers customer questions regarding products; assists them with selections
• Works independently with minimal supervision

Food Service / Production

• Applies expertise/experience to prepare, package, and merchandise fresh product effectively; focuses on inspecting for quality
• Slices, packages, labels, rotates, and culls products for poor quality
• Assists in technical areas as needed (e.g., more difficult set‑up and clean‑up; operation of Tortilleria)

Sales

• Uses advanced selling techniques and advanced product knowledge and experience to meet customer needs and build department sales

Food Safety

• Cleans and sanitizes display cases
• Operates and maintains all / more complex equipment properly
• Complies with H‑E‑B food safety and sanitation standards
• Complies with department / store operating procedures

Bakery – Additional Department‑Specific Responsibilities

• Records production and shrink to aid in production planning
• Assists in technical areas as needed (e.g., baking, frying, and decorating)
• Culls bakery products for poor quality, expiration dates

Deli

• Ensures service counter customers are greeted and taken care of in a timely manner
• Manages Make Ready application (TMR) for e‑Commerce orders throughout the day
• Uses Fresh Production Planner; ensures all inventory processes are complete and product is prepared in the quantities called for on the planner
• Performs inventory management processes (MSI, PAW) as required
• Assists in training other Partners
• If applicable, ensures catering orders are prepared and ready in time for customer pickup
• Communicates product inventory concerns to the Lead or Manager
• Provides product demos and product education to customers
• Ensures all sanitation and maintenance tasks for Deli slicers are followed

Prepared Foods

• Serves / packages products at customer's request
• Educates customers on preparation / reheating instructions of prepared foods
• Pre‑packages condiments (sauces, dressings) for prepared food items
• Cuts, slices, dices, chops food in preparation for chef

Qualifications

• Age requirement: 18 years or older
• Work experience: 1 + years (required)
• Education: High school diploma, GED, or equivalent (required)
• Licenses/Certifications: Completion of food safety and sanitation training, and training on equipment operation, cleaning, and maintenance (required)
• Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine) (required)
• Strong customer service skills (required)
• Communication and interpersonal skills (required)
• Reading and writing skills (required)
• Planning and organizing skills (required)

Physical Demands & Working Conditions

Function in a fast‑paced, retail environment, performing detailed and precise tasks while working with customers and staying attentive to their needs.

Bakery

• Constantly reach at waist, grasp
• Frequently stand, walk, reach at shoulder, bend
• Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements, shoulder abduction
• Occasionally be exposed to wet, cold, hot conditions, loud noise
• Demonstrate the ability to lift 50 lb and manage in excess of 70 lb