Copperas Cove Bakery - Food Service Rep - Part time

Responsibilities

• Provide superior customer service, taking orders by telephone or in person and answering product questions.
• Prepare, package, and merchandise fresh product daily while maintaining department and food safety/sanitation standards.
• Slice, package, label, rotate, and cull products for poor quality; assist in basic set‑up and clean‑up processes.
• Use suggestive selling techniques and product knowledge to meet customer needs and build department sales.
• Clean and sanitize display cases; operate and maintain equipment properly; comply with H‑E‑B food safety, sanitation, and store operating procedures.
• Record production and shrink to aid in production planning; assist in baking, frying, and decorating as needed; cull bakery products for poor quality or expiration.
• Take care of the deli service counter, use ordering system applications and Fresh Production Planner, perform inventory management (MSI, PAW), prepare catering orders for pickup, and maintain deli slicer sanitation and maintenance.
• Serve and package prepared foods at customer request, educate customers on preparation/reheating instructions, pre‑package condiments, and cut, slice, dice, or chop foods for chefs.

Qualifications & Key Requirements

• Age: 18 years or older.
• Education: High school diploma, GED, or equivalent.
• Work experience: Knowledge of computer systems and equipment (PC, symbol, scales, label machine); strong customer service, communication, interpersonal, reading, writing, planning, and organizing skills; ability to work in a fast‑paced environment.
• Licenses/Certifications: Completion of company orientation; food safety and sanitation training upon hire.
• Physical Demands & Working Conditions:
  • Bakery: Constantly reach at waist, grasp; frequently stand, walk, reach at shoulder, bend; occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, fine motor movements, shoulder abduction; occasional exposure to wet, cold, hot conditions and loud noise; lift 50 lb and manage over 70 lb.
  • Deli: Constantly reach at waist, grasp; frequently stand, walk, stoop; occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, fine motor movements; occasional exposure to wet, cold, hot conditions and loud noise; lift 55 lb and manage over 65 lb.
  • Definitions: Constantly ≈ 5.5+ hours per 8‑hour day; Frequently ≈ 2.5‑5.5 hours; Occasionally ≈ 0‑2.5 hours.
  • Partners must not lift beyond their safe limit; items that are too heavy must be broken down or assistance requested.