Copperas Cove Bakery - Food Service Rep - Part time

Responsibilities

• Provides superior customer service
• Takes orders from customers by telephone or in person
• Answers customer questions regarding products; assists them with selections
• Prepares, packages, and merchandises fresh product effectively
• Slices, packages, labels, rotates, and culls products for poor quality
• Aids in technical areas as needed (e.g., basic set-up and clean-up processes)
• Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales
• Cleans and sanitizes display cases
• Operates / maintains equipment properly
• Complies with H-E-B food safety and sanitation standards
• Complies with department / Store operating procedures

Customer Service

• Bakery: Records production and shrink to aid in production planning
• Bakery: Assists in technical areas as needed (e.g., baking, frying, and decorating)
• Bakery: Culls bakery products for poor quality, expiration dates
• Deli: Takes care of service counter
• Deli: Uses ordering system applications
• Deli: Uses Fresh Production Planner
• Deli: Performs inventory management processes (MSI, PAW) as required
• Deli: Ensures catering orders are prepared and ready in time for Customer pickup
• Deli: Performs all sanitation and maintenance tasks for Deli slicers
• Prepared Foods: Serves / packages products at customer's request
• Prepared Foods: Educates customers on preparation / reheating instructions of prepared foods
• Prepared Foods: Prepackages condiments (sauces, dressings) for prepared food items
• Prepared Foods: Cuts, slices, dices, chops, food in preparation for chef

Qualifications & Key Requirements

• Age Requirement: 18+
• Knowledge/Skills/Abilities: Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine); Strong customer service skills; Communication and interpersonal skills; Reading and writing skills; Planning and organizing skills; Ability to work in a fast-paced environment
• Work Experience: Required - HS Diploma or GED or equivalent; Required - Completion of Company Orientation; Required - Food safety and sanitation training upon hire