Bakery - Food Service Rep - Part time(Evenings)

Responsibilities

• Takes orders from customers by telephone or in person.
• Answers customer questions regarding products; assists them with selections.
• Prepares, packages, and merchandises fresh product effectively.
• Slices, packages, labels, rotates, and culls products for poor quality.
• Aids in technical areas as needed (e.g., basic set-up and clean-up processes).
• Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales.
• Cleans and sanitizes display cases.
• Operates / maintains equipment properly.
• Complies with H-E-B food safety and sanitation standards.
• Complies with department / Store operating procedures.

Customer Service

• Provides superior customer service.

Bakery Additional Department-Specific Responsibilities

• Records production and shrink to aid in production planning.
• Aids in technical areas as needed (e.g., baking, frying, and decorating).
• Culls bakery products for poor quality, expiration dates.

Deli

• Takes care of service counter.
• Uses ordering system applications.
• Uses Fresh Production Planner.
• Performs inventory management processes (MSI, PAW) as required.
• If applicable, ensures catering orders are prepared and ready in time for Customer pickup.
• Performs all sanitation and maintenance tasks for Deli slicers.

Qualifications & Key Requirements

• Age Requirement: 18+
• Knowledge/Skills/Abilities:
  • Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine).
  • Strong customer service skills.
  • Communication and interpersonal skills.
  • Reading and writing skills.
  • Planning and organizing skills.
  • Ability to work in a fast-paced environment.
• Work Experience:
  • HS Diploma or GED or equivalent.
• Licenses/Certifications:
  • Completion of Company Orientation.
  • Food safety and sanitation training - upon hire.

  Physical Demands & Working Conditions

  • Function in a fast-paced, retail environment, in detailed and precise tasks.
  • Work with Customers, staying attentive to their needs.
  • Perform the following, based on your Department:
    • Bakery: Constantly reach at waist, grasp; Frequently stand, walk, stoop; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally be exposed to wet, cold, hot conditions, loud noise; Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs.
    • Deli: Constantly reach at waist, grasp; Frequently stand, walk, stoop; Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; Occasionally be exposed to wet, cold, hot conditions, loud noise; Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs.
  Last revised: 8/1/2021