Copilot Chat/M365 Trainer

About the role

The role involves training employees on the use of Microsoft Copilot Chat and Microsoft 365 Copilot applications to enhance productivity, collaboration, communication, and decision-making.

Responsibilities

• Deliver instructor-led, virtual, and self-paced training sessions for various Microsoft Copilot and Microsoft 365 Copilot applications.
• Teach employees how to use AI responsibly, securely, and effectively in their daily workflows.
• Conduct prompt engineering workshops and AI best-practice sessions.
• Provide individual mentoring and coaching.
• Create training materials including user guides, quick-reference sheets, videos, tutorials, hands-on labs, and eLearning modules.
• Develop role-based learning paths for executives, managers, and end users.
• Deploy, configure, and manage Microsoft Copilot within Microsoft 365 environments.
• Develop and implement best practices for AI-assisted workflows and automation.
• Support the adoption of AI technologies and productivity tools within diverse business units.
• Evaluate Copilot updates, enhancements, and integrations for business needs.
• Provide technical training and documentation for teams using AI-powered tools.

Qualifications

• Bachelor’s degree in Information Technology, Education, Business, Communications, or related field preferred.
• Experience designing, building, and supporting Microsoft Power Platform solutions.
• Experience working with OpenAI GPT models, either via Copilot or directly via Azure AI or OpenAI.
• Strong hands-on experience with Microsoft 365 applications.
• Experience using Microsoft Copilot Chat and Microsoft 365 Copilot tools.
• Understanding of generative AI concepts and prompt engineering techniques.
• Excellent presentation, facilitation, and communication skills.
• Ability to simplify technical concepts for non-technical audiences.
• Experience developing training content and learning materials.
• Knowledge of AI, Generative AI and Copilot, and Microsoft productivity suites (Power Platform, SharePoint, Teams, Outlook, Office 365).
• Ability to guide and train the enterprise and end users on how to interact with Copilot, integrate Copilot into business operations, and define Copilot use cases.
• Strong problem-solving skills for technical debugging and optimization.
• Knowledge of cybersecurity best practices in AI-powered enterprise solutions.
• Strong understanding of IT Service Facilitation processes and methodologies.
• Experience with business analysis, requirements gathering, and translating needs into actionable recommendations.
• Excellent communication skills with the ability to facilitate discussions, document requirements, and present solutions effectively.

Skills

• Expertise in Microsoft 365 applications.
• Strong instructional and communication skills.
• Understanding of generative AI concepts and prompt engineering techniques.
• Experience with Microsoft Power Platform.
• Experience with OpenAI GPT models.

Benefits

• 15 days PTO including paid parental, military, and bereavement leave.
• Eleven (11) paid Federal holidays, five of which are floating holidays (as designated by the company’s holiday schedule each year).
• Health and Dental Insurance (including 100% employer paid premiums for employee coverage under the HDHP health plan).
• Life Insurance, STD/LTD term disability coverage, with employer paid premiums.
• 401 (k) plan with a match that is 100% vested after you complete two years of service.
• FSA/DFSA/HSA flexible benefit plans.
• Annual Tuition & Professional Development Reimbursement benefit.

Pay

The likely salary range for this position is $104,000 - $150,000. This is not, however, a guarantee of compensation or salary. There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, education and certifications as well as contract provisions regarding labor categories that are specific to the position and could fall outside of this range.

Schedule

Remote, Washington, DC

Contact

We are seeking a dynamic and technically proficient Copilot Chat & Microsoft 365 Copilot Trainer to lead AI adoption and workforce enablement initiatives across the organization.