Copier Field Technician

About the role

Pacific Office Automation is seeking a Copier Field Technician to join our service team in Reno, NV. This position offers growth opportunities, great benefits, and a supportive environment.

Responsibilities

• Routinely demonstrates and creates a helpful and positive work culture.
• Encourages and builds positive relationships and communicates effectively with all co-workers and outside customers and vendors.
• Always conducts self in accordance with the company’s Code of Conduct.
• Meet or exceed team productivity goals on key performance measurements.
• Meet or exceed all inventory integrity goals including line-item accuracy and dollar value variance.
• Meet or exceed financial targets including parts cost per call.
• Maintain technical knowledge on all products.
• Make recommendations to Branch Technical Manager for any identified service training needs.
• Aid Sales department with sales demos as requested.
• Perform service calls on those machines showing up on “Excessive Activity and 3 and 30” report.
• Perform tech-assist calls with other members of the service team.
• Service machines for assigned account base consisting of major accounts, escalated accounts, etc. as assigned.

Qualifications

• Product Lines: Pacific Office Automation supports: Canon, HP, Lexmark, Sharp, KM, Ricoh, Oce’, FP Mail, Kyocera, Riso, Kodak.
• Certification and/or hands-on experience with (at minimum) one of the following product lines is required: Canon, HP, Lexmark – paid training on other manufacturer brands covered by POA if/as necessary based on a specific market.
• Excellent communication skills, verbal and written; strong customer service skills.
• Strong relationship management skills with customers, vendors, and employees within the company required.
• Exceptional mechanical aptitude & demonstrated skills required; and proven troubleshooting skills handling digital office equipment.
• Effective organizational skills with the ability to use good judgment in performing conflicting demands and managing priorities.
• Demonstrates initiative with the ability to seek out relevant information prior to making timely decisions.
• Must have strong ethics and work as an effective, collaborative team member.
• Strong Computer literacy - Fiery / controller experience is a plus.
• A self-starter with the ability to work extra hours as necessary and during peak periods.

Benefits

• Medical/Dental/Vision/Life insurance plans
• $24 to $30 an hour
• DOE (Dental On-Demand)
• Matched 401k
• PTO, Vacation, Sick Leave
• FSA/HSA Programs
• Paid training and certification
• Company vehicle
• Paid trips

Our Commitment to Diversity and Inclusion

We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. We celebrate our employees' differences because we know that diversity makes us stronger.