Coordinator, Tours & Group Event Sales

About the Role

This role will assist with sales across all types of ballpark tours as well as sales and facilitation of group spaces during Padres games and other ticketed events at Petco Park or other venues managed by Finest Collective. Responsibilities include coordinating and conducting site visits with prospects, proposing hospitality elements, managing ticketing builds for key events, overseeing the Hotel Concierge Connect program, and assisting with targeted group opportunities within the hospitality industry. Administrative duties involve collaborating with internal departments to align timelines, deliverables, and event objectives.

This position requires excellent organizational skills, strong attention to detail, a general understanding of events, and the ability to perform in a fast-paced environment.

Responsibilities

• Assist with site visits, client communications, and proposals for group spaces during Padres games and other ticketed events at Petco Park or other venues managed by Finest Collective.
• Provide sales support by drafting contracts, updating invoices, and collecting payments in a timely manner.
• Enhance client experience by proactively identifying opportunities to improve their orders.
• Act as the main point of contact for select ticketed event clients.
• Communicate event details with internal parties, fulfill specific event requests, assist with client arrival, and conduct pre-event site visits when necessary.
• Ensure seamless coordination of sold group spaces across departments including ticketing, security, guest experience, ballpark operations, and food and beverage.
• Manage deliverables such as tickets, catering orders, and arrivals to ensure a positive client experience on event day.
• Track and report attendance, provide post-event debriefs, gather feedback, and follow up with thank-you communications.
• Manage the Hotel Concierge Connect program specific to leisure travel.
• Collaborate with Marketing and Creative teams on sales collateral support.
• Maintain digital files with current photos and venue information.
• Actively research opportunities and market trends, and maintain a network of event professionals.
• Support Finest Experiences with coordination of buyer communications and execution of specific plans.
• Create content and post live on Finest social media handles.
• Assist with Petco Park Tours, including ticketing, guest check-in, coordinating private tours, event orders, and production notes.
• Communicate internal and external events, provide calendar updates, and note ballpark limitations.
• Represent the Club in a positive and professional manner at all times.
• Perform other duties as assigned.

Requirements

• Must be at least 18 years of age by the start of employment.
• Minimum high school diploma or GED equivalent; some college preferred.
• Minimum 1-2 years of experience in relevant fields.
• Able to work during Padres home games and other special events as needed, including weekends, holidays, and evenings.
• Able to travel to and access various areas of the ballpark for prolonged periods during games and events.
• Able to lift and transport up to 25 pounds.
• Must successfully complete all post-offer, pre-employment requirements, including a background check.

Skills

• Proficient computer skills, including experience with MS Office products (Word, Excel, Outlook), CRM systems, and the ability to learn and master new software programs.
• Strong communication skills, both written and verbal, with the ability to work collaboratively and respectfully with others.
• Exceptional time management and organizational skills, with the capacity to handle high volumes of detailed work and manage projects on strict deadlines.
• Maintain a professional demeanor with a high degree of discretion, integrity, and accountability.
• Consistent, punctual, and reliable attendance.
• Bilingual in English/Spanish is a plus.
• Detail-oriented, ability to multitask, and previous event experience is a plus.

Pay

Per the California pay transparency law, the base hourly rate for this full-time position is $26-$30. Eligible for overtime, as applicable. Pay is contingent upon work experience, education, job-related skills, and other relevant factors.

Benefits

• Medical, Dental, and Vision insurance.
• 401(k) with employer match and automatic company Safe Harbor contribution.
• Basic Life Insurance (with option to purchase Supplemental Life Insurance).
• Pet Insurance.
• Generous paid time off (PTO) and holiday program.
• Paid employee parking.
• Onsite barista service and lunch provided weekly.
• Employer-provided game tickets to home games.
• Onsite fitness classes and experiences.
• Ballpark discounts on food and retail.
• Work from home Fridays (during the offseason and when the team is on the road).
• Smart casual dress code.

All benefits are subject to eligibility requirements and the terms of official plan documents, which may be modified or amended at any time.