Coordinator, Events Sales & Service

Primary Responsibilities

• Manage assigned event inquiries from intake through execution, ensuring accurate scoping and clear communication of expectations.
• Serve as the primary NTC point of contact for clients, members, and internal stakeholders throughout the planning process.
• Work within Momentus to enter, track, and update event details, requirements, and associated documentation.
• Avoid assessing fit, availability, and prioritization of events within the NTC programming calendar.
• Cook up event logistics and requirements, including room sets, A/V needs, signage, accessibility accommodations, and event resources.
• Collaborate with Facilities, Security, IT, Hospitality, and other NTC teams to ensure operational readiness.
• Develop production schedules and run-of-show documents for assigned events.
• Support pre-conference meetings, daily huddles, and post-event reviews to ensure consistency and continuous improvement.
• Serve as the on-site NTC representative during events, ensuring timely setup, execution, and breakdown.
• Troubleshoot issues on event day and escalate operational needs when required.
• Maintain strong communication with all stakeholders to ensure seamless delivery of the event experience.

Requirements

• Minimum Qualifications: 1–3 years of experience in event coordination, event services, venue operations, or a similar role.
• Strong organizational, communication, and customer service skills.
• Experience working cross-functionally and managing multiple priorities in a fast-paced environment.
• Proficiency with event or CRM systems (e.g., Momentus, Ungerboeck, Salesforce) or willingness to learn quickly.
• General knowledge of soccer.
• Capable of working in fast-paced and demanding environments.
• Must be able to connect “micro” details to the “macro” vision and mission.
• Proficient experience with Microsoft Suite (Word, PowerPoint, Excel, and Outlook).
• Ability to work flexible hours, including evenings, weekends, and holidays as dictated by event schedules.
• Desired Qualifications: Experience supporting events in sports, hospitality, higher education, or a multi-venue facility.
• Familiarity with BEO processes and food & beverage operations.
• Multi-lingual skills (Spanish preferred).
• Understanding of accessibility standards and inclusive design.
• Passion for soccer and service-minded operations.