Coordinator - Store Operations (Operational Workload)

Full-time, non-exempt position reporting to the Sr. Manager- Store Operations.

About the role

The Coordinator, Operational Workload plays a key role in driving operational excellence by coordinating workload planning, execution, and field communications that support consistent store execution. This role manages workload calendars, develops planning tools, and partners with cross-functional teams—including Store Operations, Field Visual, Marketing, Merchandising, and other business partners—to ensure operational initiatives are clear, actionable, and aligned with business priorities. Through continuous process improvement and operational support, the Coordinator helps optimize field execution while enhancing the overall associate experience.

Responsibilities

• Manage the execution of workload planning initiatives, including the development and distribution of surveys, assessments, testing, and multi-phase rollout communications.
• Own and maintain workload planning calendars for Field Leaders and Store Teams, ensuring key business initiatives and timelines are accurately reflected and communicated.
• Coordinate the development and distribution of quarterly workload guides, partnering with cross-functional teams to ensure accuracy, alignment, and timely delivery.
• Collaborate with cross-functional partners, including Store Operations, Field Visual, Marketing, Merchandising, and Field Leadership, to gather information and ensure workload initiatives are clear, actionable, and aligned with business priorities.
• Coordinate product and promotional testing activities by tracking timelines, collecting field feedback, and supporting the successful execution of pilot and test initiatives.
• Monitor workload planning processes and identify opportunities to improve communication, organization, and operational efficiency, escalating recommendations as appropriate.
• Track workload metrics and summarize field feedback to identify trends and support continuous improvement efforts.
• Maintain workload planning tools, documentation, and resources to ensure field teams have access to accurate, up-to-date information.
• Provide rotational weekend on-call communication support.
• Perform additional duties as assigned.

Requirements

• Bachelor’s degree in Business, Communications, Retail Management, or a related field required.
• Minimum of 2-3 years of experience in retail, corporate retail operations, project coordination, or a related field.
• Proficient in Google Workspace, Microsoft Office Suite (Excel, PowerPoint, Outlook), and other business technology platforms.
• Strong organizational, time management, and project coordination skills, with the ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong attention to detail, with the ability to maintain accuracy and meet deadlines.
• Demonstrated ability to collaborate effectively with cross-functional partners.
• Strong problem-solving skills and a continuous improvement mindset.
• Occasional travel required.

Physical Requirements

• Ability to sit, stand, or walk for long periods of time.

Benefits

• Health care benefits (including medical, vision, and dental), subject to eligibility requirements.
• Wellness benefits.
• 401(k) retirement benefits.
• Life and disability insurance.
• Employee stock purchase program.
• Paid time off, paid sick leave, and parental leave and benefits (varies by job level, type, location, employment classification, and years of service).
• Holiday pay (varies by job level, type, location, employment classification, and years of service).
• Discretionary bonuses and other incentives at the company’s discretion.