Coordinator Station Operations

About the Role

The Coordinator Station Operations is responsible for all facets of station coordination and communication. The position requires quick thinking and an in-depth knowledge of overall station operations, with a strong focus on satisfying internal customers including Flight, Inflight, Airports, Ground Operations, Maintenance, business partners, and System Operations.

Responsibilities

• Responsible for ramp control (where applicable) – coordination of aircraft movement with Aircraft Ground Reposition (AGR), other airlines, and the Federal Aviation Administration tower.
• Accepts in-range calls and communicates information or requests via radio or other means to all departments.
• Obtains and communicates fuel loads to business partners.
• Monitors Sabre Interact, Movement Control, Flight Explorer, and other necessary programs to support on-time departure of the flight schedule.
• Communicates crucial information to System Operations and all departments.
• Monitors and communicates connection issues, payload restrictions, customer disturbances, and any other abnormalities.
• Updates information into Movement Control for Flight Information Display Screens.
• Dissects and determines root or extenuating causes of flight delays and enters delay coding/comments.
• Manages irregular operations.
• Handles facility maintenance and security communications.
• Updates Field Conditions Reports throughout the day.
• Collects data for billing purposes.
• Performs other duties as assigned.

Requirements

• High School Diploma or General Education Development (GED) Diploma.
• At least eighteen (18) years old.
• One (1) year of JetBlue or prior airline experience.
• Ability to work all shifts including weekends, holidays, and irregular operations.
• Working knowledge of Office suite software such as Word, Excel, and PowerPoint.
• Strong verbal and written communication skills.
• Ability to multi-task and prioritize tasks.
• Ability to work under minimal supervision and in a team environment.
• Outstanding attention to detail.
• Ability to learn new technology and operating systems.
• Depending upon location, may need to possess and maintain a valid Driver License and a driving record that meets JetBlue Airways’ insurance standards.
• Where applicable, required to obtain and maintain United States Customs Clearance.
• Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge.
• Available for overnight travel (10%).
• Must pass a ten (10) year background check and pre-employment drug test.
• Must be legally eligible to work in the country in which the position is located.

Preferred Qualifications

• Prior operations department experience.
• Familiarity with weather reading.
• Highly organized and focused.

Crewmember Expectations

• Regular attendance and punctuality.
• Potential need to work flexible hours and be available to respond on short notice.
• Able to maintain a professional appearance (uniform compliant).
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft.
• Must exhibit JetBlue values of Safety, Caring, Integrity, Passion, and Fun.
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy, and behavioral standards.
• Identify safety and/or security concerns, issues, incidents, or hazards and report them using JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)).
• Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.), and Company policies, procedures, and risk controls.
• Uphold JetBlue’s safety performance metric goals and understand how they relate to duties and responsibilities.
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment

• Computer and other office equipment.
• Radio Communications console.
• Ramp side cameras.

Work Environment

• Traditional office environment.
• Airport environment subject to weather and elevated noise levels.
• Able to stand continuously up to four (4) hours at a time.
• Shift work and irregular hours due to irregular operations.

Physical Effort

Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Pay

The base pay for this role starts at $18.32 per hour + Premium Pay.

Benefits

Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.