Supervisor Station Operations

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.

About the role

The Supervisor Station Operations oversees the execution of timeline and regulatory compliance at departure gates for Alaska Airlines (AS) and Hawaiian Airlines (HA). As a people leader, the Supervisor Station Operations leads and establishes priorities for Customer Service Agents (CSAs) and Ramp Service Agents (RSAs) or Vendor employees based in station, if applicable.

Responsibilities

• Supervise the execution of the timeline and regulatory compliance at departure gates.
• Investigate and report delays and irregular flight activity and propose solutions for how to avoid such delays in the future.
• Ensure tools and equipment are available and working for employees to perform job functions effectively and remove other obstacles facing work groups (i.e., follow-up with ICS, facilities and airport operations on an as-needed basis).
• Monitor compliance with the Federal Aviation Administration (FAA) and company regulations, including periodic review of applicable documents.
• Supervise ticketing, enplaning/deplaning activities, customer relations, passenger security, internal security, load planning, weight/balance, baggage handling procedures, servicing, and implementation of plans and schedules to ensure the availability of equipment.
• Supervise customer relations (e.g., passenger complaints, lost and found, special passenger arrangements) and ensure passenger service standards are maintained or exceeded.
• Supervise all CSAs (e.g., counter, baggage, gates, departure coordinators, vendor oversight), RSAs and/or vendor partnerships, in scheduling, training, attendance, discipline, contract administration, and performance.
• Develop CSAs and RSAs, if applicable, through effective performance management and ongoing feedback focusing on delegation, coaching, growing and developing the team for capacity and growth, managing performance of individuals in executing tasks, and time management.
• Represent AS Airport Operations & Customer Service (AOCS) at various stakeholder meetings, including the Port, other airlines, and airport management.

Requirements

• 3 years of experience in operations, customer service, or related area.
• Bachelor’s degree, or an additional 2 years of relevant training/experience in lieu of this degree.
• Ability to lead, motivate, and successfully communicate with a diverse workgroup and with other internal departments and teams.
• Demonstrated ability to lead teams that improve airport operations with consideration for systems reliability, security, scalability, and flexibility.
• Depending upon the work location, position may be required to obtain USPS Mail Handling Certification.
• Ability and willingness to work a flexible schedule (e.g., weekends, holidays, and non-standard shifts).
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Preferred Qualifications

• Airline station operations experience.
• Experience developing and delivering training to small or large groups.
• Experience coaching and counseling employees on performance-related issues.
• Experience scheduling shift work and administering budget controls.

Leadership Expectations

• Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.
• Active listener who values differing perspectives and fosters a safe environment.

Pay

Salary Range: $78,500 – $117,750 per year.

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees.

Benefits

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air.
• Comprehensive well-being programs including medical, dental and vision benefits.
• Generous 401k match program.
• Annual bonus plans.
• Generous holiday and paid time off.

Schedule

This position requires the ability and willingness to work a flexible schedule (e.g., weekends, holidays, and non-standard shifts).

Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.