Station Supervisor

About the role

Serves as a working shift Supervisor for daily operations. Directs, trains, and coordinates an assigned shift for services provided to airlines and charter aircraft. Lead by example, exemplifying integrity, professionalism, and excellent communication skills. Motivate to achieve results while leading people fairly and with respect. Must be totally committed to the importance of serving the customer and have an excellent customer service focus.

Responsibilities

• Plans, organizes, directs, and participates in the Customer Service and Ramp Services operations for both contracted commercial flights and charter aircraft.
• Service operations include passenger check-in, security screening; baggage transfers to and from aircraft, aircraft cleaning, lavatory services, and aircraft power unit hookups.
• Direct and train assigned Agents. Training includes new employee training and on-going in-service training, including monthly compliance and yearly safety training.
• Maintains required training records.
• Implements departmental policy as directed for operations.
• Advises the FBO Director and Regional Manager on policy issues, including making recommendations and decisions as appropriate and developing more efficient methods of operations as needed.
• Coordinates Services activities with air carrier personnel, station managers, and representatives of the Transportation Security Administration (TSA) as required for assigned shift.
• Participates in the operation and training of various types of equipment, including, but not limited to, aircraft loading bridges, baggage tugs and carts, belt loaders, electric carts, lavatory carts, portable water carts, air starts, towbars and portable stairs in