Coordinator, Sports & Group Accounts

About the role

The Coordinator, Sports & Group Accounts is responsible for driving the vision and strategy for PIVOT’s group division within PIVOT Travel. This person supports the Travel team with day-to-day operations and other administrative support, sources hotels, negotiates proposals, and manages contracts.

Essential Duties and Responsibilities

• Uncover new opportunities within the group travel space
• Provide ongoing support to the Travel team with day-to-day operations and other administrative support
• Digital file management and organization for all clients
• Document preparation and redlining for RFP’s, contracts, etc.
• Market research on opportunities
• Outline event requirements effectively (dates of stay, room/meeting space needs, concessions, etc.)
• Strategically source hotels for each opportunity and generate hotel bid reports using CVENT
• Negotiate proposals with hotels to achieve the best rate and concessions based on client preferences
• Contract management within an efficient time frame, including calendar reminders for important dates
• Finalize & execute contract agreement with hotel
• Utilize Salesforce to build pipeline, manage opportunities, and track data
• Build and maintain strong partner relationships with all properties, NSOs, and partners
• Follow up with hotel on any feedback or challenges
• Report weekly to Senior Vice President, Pro Sports & Group Accounts with essential updates
• Work with Travel Division finance team on any specific pickup reports, commission, or hotel support

Success Criteria

• Ability to demonstrate commitment to PIVOT and PIVOT clients
• Ability to communicate to leadership on all work-related tasks, projects, and feedback
• Ability to act in the best interest of company objectives and collaborate with fellow team members and senior leadership
• Use sound judgment and personal discretion in representing the company’s values and objectives inside and outside of the office

Qualifications

• Appropriate level of drive and toughness to effectively manage multiple demanding critical projects in a fast-paced, technical environment, and rapidly evolving industry
• Strong hotel brand awareness (i.e., Hilton, Hyatt, Marriott, IHG)
• Advanced negotiation skills
• Exceptional organization
• Knowledge of all aspects of travel (hotels, charter/commercial air, ground transportation, rentals, catering)
• Strong interpersonal skills to be able to effectively manage different relationships
• Excellent presentation, written, and oral communication skills
• Experience using CVENT, Salesforce, MS Office, Google Suite
• BA/BS in Business, Sports Management, Marketing, or other related disciplines
• 3-5+ years of experience in sales, marketing, and business development, 3rd Party/Hotel, or team operations related position
• Expert knowledge and understanding of group logistics/Hotel logistics from both a competitive and business perspective
• Existing book of business and industry relationships
• Acute attention to detail, organization, and efficiency