Coordinator Sales Commercial

About the Role

As the Coordinator of Commercial Sales, you will proactively manage customer relationships, drive sales opportunities, and ensure the execution of contracted business. Your role involves daily customer engagement, performance reporting, and coordination with internal teams to deliver solutions that increase volume and contribution.

Responsibilities

• Lead day-to-day commercial activities, including customer calls, performance reporting, and rate proposals.
• Implement and drive core promises aligned with the 2030 Quality Strategy.
• Schedule and conduct sales calls with assigned customers to deepen understanding and deliver tailored solutions.
• Monitor account performance and prepare reports for Account Management.
• Initiate opportunity management by preparing rate proposals, negotiating, and following up with customers to secure volume.
• Communicate service updates, market trends, and competitive activities to customers.
• Prepare rate quotations and coordinate with the Trade Management department for RFQs and new service contract proposals (including 3rd Party Portals).
• Drive core promises and performance for assigned accounts to meet or exceed targeted service levels.
• Onboard new accounts and manage portfolio notes.
• Initiate waiver requests for commercial discrepancies and free time requests.
• Prepare bid packages as required.
• Onboard new contract customers with relevant stakeholders.
• Align, validate, and audit contract results with the Quality team.
• Liaise with internal departments to resolve commercial grievances.
• Support the E-Business department with account setup for digitalization requirements.

Requirements

• Associate’s degree and 2 years of work-related experience in the Maritime, Liner Shipping, or Transportation Industry.
• Passion for account management and sales, including identification, negotiation, and issue resolution.
• Results-driven with the ability to independently drive solutions that meet customer expectations.
• Excellent communication and interpersonal skills to foster positive customer engagement.
• Team player who collaborates effectively to drive success for customers, the team, and the organization.
• Knowledge of shipping terms, routings, schedules, and general practices of carriers, ports, and terminals.
• Understanding of Hapag-Lloyd’s shipping routes, ports, equipment, rates, and services.
• Ability to use geographic reference materials to determine optimal ports, terminals, and transportation modes.
• Proficiency in MS Office (e.g., MS Teams, Excel, PowerPoint) and other relevant software.

This position is located in the United States and requires eligibility to work in the U.S., including completion of federal employment eligibility forms upon hire.