Coordinator, Sales Administration and Enablement

Company Overview

Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express Lines with corporate headquarters in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines’ extensive line‑haul network, offering a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E‑Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch.

Pay

Position Pay Range $19.00‑$21.00 per hour

Benefits

• Paid vacation, sick time, and holidays
• 401(k) plan with company match
• Medical, dental, and vision insurance
• Short‑ and long‑term disability plans
• Life and accidental death & dismemberment insurance
• Job referral bonus program

Responsibilities

• Create and maintain user profiles and licenses for individual employees in multiple SaaS platforms supporting the Sales team.
• Administer multiple SaaS platforms, including password resets, new‑user training, and ongoing user support.
• Support Sales training and enablement by creating and maintaining relevant training documents and materials.
• Perform ongoing account data maintenance in the CRM.
• Maintain digital files and export, manipulate, review, and distribute sales reporting data for the sales team and leadership.
• Communicate regularly with Sales team members and leaders to understand and support EFW’s Sales efforts in an administrative and enablement capacity.
• Assist with new salesperson onboarding processes and training as required.
• Comply with company C‑TPAT and TSA security procedures.
• Perform other duties as assigned.

Qualifications and Skills

• Familiarity with project and task management software.
• Ability to read and interpret general business documents.
• Proficiency with SaaS platforms, email, and general office technologies.
• Intermediate to advanced proficiency in Excel (formulas, pivot tables, charts).
• Intermediate proficiency in Word, PowerPoint, and Adobe PDF.
• Problem‑solving skills and ability to identify efficiency improvements.
• Excellent verbal and written communication skills.
• Ability to interact effectively with internal teams, management, vendors, and customers.
• Strong attention to detail and accuracy.
• Ability to prioritize workload, managing multiple tasks and deadlines simultaneously.
• Flexibility to work with shifting priorities.
• Demonstrated ability to quickly learn and adapt to new systems and technologies; proactive and self‑motivated.
• Ability to adhere to Standard Operating Procedures (SOPs) for consistency and efficiency.
• Ability to write routine reports and general business correspondence.
• Familiarity with Salesforce or other CRM systems and ERP systems preferred.
• Must be able to work independently or as part of a team.

Additional Requirements

• Must be eligible to work in the United States.
• Successful completion of a drug screen and background check is required.
• EFW will not sponsor employment authorization for this position.

Education and Experience

• Minimum of a High School Diploma (or equivalent).
• 1–2 years of clerical experience.
• Experience working in freight forwarding or transportation industry preferred; a combination of experience and/or education may be considered.

Supervision

Position functions with supervision and has no direct reports.

Physical Demands

• Sitting at a desk.
• Intermittent standing, stooping, and walking.

Work Environment

Normal office situation. Reasonable accommodations will be made to enable individuals with disabilities to perform essential duties.