Coordinator, Sales Support

Location: Boise, ID | Hybrid work model with at least three days in the office weekly

About the role

As a Sales Support Coordinator, you will work closely with assigned salesperson(s) to develop and execute day-to-day sales support activities on a regional scope under the supervision of the Sales Support Supervisor. Your role ensures all necessary tasks are coordinated to help the sales team achieve profitability and volume growth goals in alignment with ONE’s marketing and commercial policies and strategies.

Responsibilities

• Coordinate and assist sales teams with tasks such as contracting, customer initiatives, and other commercial activities to meet corporate business and regional objectives.
• Support the outside sales force in implementing and managing business development activities aligned with the target account pipeline to achieve regional account portfolio expansion goals.
• Meet and exceed productivity goals for support activities as set by the Sales Support Supervisor, tailored to regional objectives.
• Monitor and take corrective action to meet sales support metric goals with specific action plans under supervision.
• Perform and report regional KPIs under the guidance of the Sales Support Supervisor.
• Collaborate horizontally and vertically with internal stakeholders (e.g., Operations, Pricing, Customer Service, Accounting) to attain regional sales plans.
• Provide assistance to the Sales Support Supervisor in developing and coordinating regional sales support goals and reports to measure sales performance.

Requirements

• 1+ years of commercial experience in container shipping or logistics sectors.
• Bachelor’s Degree (required).

Skills

• Strong communication skills, both verbal and written, with the ability to convey necessary information to sales teams, customers, and stakeholders.
• Persuasion, negotiation, and problem-solving skills for effective collaboration with internal and external stakeholders.
• Accountability for engaging in regional business goals and supporting the outside sales team efficiently.
• Ability to work in a collaborative, cross-functional environment to improve profitability, service levels, and efficiency.
• Proven ability to strategize, implement, and execute commercial plans to achieve departmental goals.
• Proficiency in sales support processes, including contract creation, rate and bid request submissions, customer reporting, and problem-solving.
• Experience assisting outside sales teams in establishing goals and metrics for customer bases.
• Ability to communicate, present, and influence various levels of client organizations.
• Professional and personable demeanor with the ability to build rapport across diverse personality types.
• Ambitious, self-motivated, and results-driven.

Benefits

• Hybrid working arrangements.
• Total rewards package including medical, dental, vision, life insurance, short-term and long-term disability.
• 401K plan.

Pay

$50,000 to $61,250 annually.

Schedule

Hybrid schedule requiring three days in the office (e.g., Tuesday, Wednesday, Thursday) and two days remote each week.

About Ocean Network Express (ONE)

Ocean Network Express (ONE) was established on July 7, 2017, following the integration of Kawasaki Kisen Kaisha (“K” LINE), Mitsui O.S.K. Lines (MOL), and Nippon Yusen Kaisha (NYK). Headquartered in Singapore, ONE operates with regional headquarters in Hong Kong, Singapore, the United Kingdom, the United States, and Brazil. ONE is the world’s sixth-largest container carrier, with a fleet of approximately 1.91 million TEU, operating over 240 vessels and offering an international network of over 130 services to 120 countries. ONE is a member of the Premier Alliance, a global ocean carrier consortium.