Coordinator, Revenue Operations - Hybrid

About the role

United Way Miami, Inc. is hiring a Coordinator, Revenue Operations to support daily financial operations, donor processing, and expense management across multiple departments. The role ensures accurate and timely processing of deposits, pledges, and payments while maintaining proper coding and documentation. It partners with Accounting (Collections, Accounts Payable, and Contributor Services), Development, and Special Events teams to support reconciliations, system integrations, and overall operational efficiency.

Responsibilities

• Process daily ACH, lockbox, check, and cash deposits from operating bank accounts, ensuring accurate coding and timely data entry.
• Manage check deposit workflows, including scanning, documentation retention, and proper financial classification.
• Transmit payment files through online banking platforms while maintaining accuracy and adherence to internal controls.
• Record and reconcile cash transactions to support daily financial operations and reporting.
• Process credit card transactions from corporate partners in support of fundraising and special events initiatives.
• Maintain and process donor pledge data (paper and electronic) using integrated connector systems.
• Execute financial adjustments and updates within Andar.
• Generate and verify monthly billing statements.
• Manage sponsor‑related pledges, including documentation tracking and relationship setup for invoicing purposes.
• Support reconciliation of audited pledge data against Development team reporting (Leaderboard).
• Assist with donor collections outreach in collaboration with accounting, collections, and fundraising teams.
• Support Donor Advised Fund (DAF) processing in coordination with contributor services.

Requirements

• Associate’s degree preferred or equivalent experience.
• Two (2) years of experience in an office or administrative setting.
• Knowledge of modern web browsers.
• Beginner proficiency in Microsoft Word, Excel, and Outlook.
• Beginner proficiency in Andar and Financial Edge.
• Highly organized with a high level of customer service abilities.
• Strong communication skills.
• Ability to work a flexible schedule based on meeting requirements.

Pay

Salary Range: $19.23 hourly

Schedule

Hybrid schedule: 2 days from home and 3 days on‑site.

Benefits

• 3 weeks+ vacation paid
• 12 paid holidays
• 12 PTO paid days
• Competitive health benefits package
• Wellness program reimbursements up to $50/month
• Short‑term disability at no cost
• Life insurance & AD&D 2× annual salary at no cost
• Employee assistance program
• Retirement plan up to 6% employer funding
• Professional development opportunities
• Discounted on‑site early childhood care
• Tuition assistance for early education degree
• Free monthly transit card
• Vacation amounts may vary based on role, schedule, and years of service