Coordinator, Retention & Transition Programs I/II

Job Summary

The Coordinator, Retention and Transition Programs supports the planning, coordination, implementation, and assessment of FGCU’s retention and transition initiatives. Working under the direction of the Director, this position assists with the day-to-day operations of established programs—such as new student orientation, the university’s summer bridge program, and family engagement efforts—while contributing to the development of new retention and transition focused programming.

About the Role

This role works collaboratively to create organized, engaging experiences that promote student success, academic readiness, and connection to the university. FGCU is building a culture of curiosity, commitment and collaboration. We value employees who successfully work with others and drive positive change through critical thinking and decisive action.

Responsibilities

• Affords assistance in the planning, coordination, implementation, documentation, and assessment of retention and transition programs within the department’s portfolio.
• Supports day-to-day program operations by coordinating logistics, maintaining timelines, preparing materials, and assisting with event and program execution.
• Contributes to the enhancement of existing programs and the development of new initiatives by researching best practices, drafting program components, and assisting with pilot efforts.
• Collaborates with campus and community partners, including faculty, staff, and student leaders, to support aligned retention and transition programming.
• Affords support in the development and administration of program assessment tools; collects, compiles, and summarizes data to support program improvement.
• Assists with the recruitment, onboarding, training, scheduling, and day-to-day support of student employees and OPS staff involved in program delivery.
• Responds to participant questions and concerns and assists with resolving routine program-related issues.
• Maintains accurate program documentation, reports, and records in accordance with departmental procedures.
• Stays informed of trends and emerging practices in higher education retention and transition programs.

Requirements

• Four years of directly related full-time experience or a Bachelor’s degree from an accredited institution in an appropriate area of specialization.
• Experience operating a personal computer and proficient in Microsoft Office (Word, Excel, and Outlook).

Qualifications

• Knowledge of or ability to learn student information systems such as Banner.
• Knowledge of involvement theories and how they pertain to student success and persistence.
• Knowledge of FERPA Regulations for handling student records.
• Organizing resources and establishing priorities.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Strong interpersonal skills and ability to deal effectively in a team environment.
• Advanced verbal and written communication skills.
• Understanding, interpreting, applying, and explaining policies and procedures.
• Able to prioritize and complete simultaneous projects with minimal supervision.
• Able to work independently to complete assignments.
• Able to utilize data and information to make decisions and projections.
• Able to work collaboratively and build strategic relations with colleagues, coworkers, constituents, and volunteers.
• Able to interact in a professional manner with staff, faculty, students, and the community in a service-oriented environment.
• Able to take initiative to plan, organize, coordinate, and perform work in various situations when numerous and competing demands are involved.
• Able to present to large groups.
• Able to develop and deliver training presentations and programs.
• Able to assess program needs and conceptualize new programs.
• Able to operate personal computers with proficiency and learn new applications and systems.
• Proven ability to think strategically and approach challenges with creativity.
• Demonstrated track record of reliability, meeting goals, and holding oneself accountable.
• Strong interpersonal skills and experience working effectively across teams.

Benefits

Not specified.

Pay

Coordinator, Retention & Transition Programs I: Pay Grade 14
Coordinator, Retention & Transition Programs II: Pay Grade 15

Schedule

Not specified.