Coordinator - Quality, Safety, Risk, Accreditation & Experience

What You Will Do

• Coordinates operational, technical and/or clerical support services that enhance or improve coordination and flow of department processes and core work across Quality, Safety, Risk Management, Accreditation, Experience of Care and Infection Prevention (QSRAEI).
• Plans and organizes workflows, prioritizes customers' needs, and coordinates departmental, regional and system initiatives.
• May lead teams or improvement projects; serves as a mentor.
• Creates and maintains procedural standards and records as appropriate for role.
• Develops and maintains educational programs for team members, including new employee orientation.
• Collaborates on performance improvement activities as indicated to achieve program efficiency, regulatory readiness, patient safety, quality performance and patient experience.
• Works closely with QSRAEI leadership to help identify opportunities, develop solutions, coordinate improvement efforts, and facilitate teams through implementation and resolution.
• Supports regional, statewide and system-level initiatives as assigned.
• Utilizes multiple system applications for data collection and management.
• Incorporates knowledge of Trinity Health policies, practices and processes to ensure quality, confidentiality and safety are prioritized.
• Demonstrates knowledge of departmental processes and procedures and the ability to readily acquire new knowledge.
• Employs effective and respectful written, verbal and nonverbal communications.
• Develops an environment of mutual confidence and trust through collaborative relationships.
• Effectively communicates goals, standards, program expectations, service performance, project status and how the work serves Trinity Health objectives.
• Facilitates collaboration among multidisciplinary teams and proactively recognizes, addresses and/or escalates organizational, operational, project or team conflicts.
• Performs work in a caring, collaborative and safe manner that complies with regulatory standards.
• Maintains a safe, functional and organized workspace environment.
• Stewards productive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve assigned commitments, experiences and quality standards.
• Accountable for continuous role-based self-development and leadership growth.
• Supports the professional growth of team members and contributes to a culture of continuous improvement.
• Self-monitors and initiates corrections and/or seeks assistance or guidance when needed.
• Maintains a working knowledge of applicable Federal, state and local laws/regulations, Trinity Health Integrity & Compliance Program and Code of Conduct, as well as other policies, procedures and guidelines in order to ensure adherence in a manner that reflects honest, ethical and professional behavior and safe work practices.

Minimum Qualifications

• Bachelor's degree in related field.
• Three years of related healthcare experience.
• Master's degree preferred.
• Job-related certification within three years of hire is preferred.
• Demonstrated project management, team facilitation, and process improvement skills preferred.
• Experience coordinating complex initiatives and working with multidisciplinary teams preferred.

Benefits

• Competitive compensation.
• Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability.
• Benefits effective Day One! No waiting periods.
• Retirement savings plan with employer match.
• Opportunity for growth and advancement throughout Trinity Health.
• Tuition Reimbursement.