Coordinator Quality Assurance Housekeeping- Full Time (Caesars Atlantic City)

About the role

Ensures guest rooms meet established quality standards. $18.00 Per Hour

Responsibilities

• Distributes work and room credits, ensuring equitable distribution of workload and maximum productivity
• Prioritizes assignments according to room status (rush, occupied, vacant), taking into consideration scheduled arrivals, departures and groups
• Visually inspects guest rooms and hotel tower public areas in assigned area, ensuring cleanliness, amenity placement and appearance standards are met or exceeded
• Prepares all VIP rooms, ensuring that any special requests/amenities are ready
• Responds to any guest requests, concerns and/or problems, ensuring guest satisfaction
• Oversees and expedites special requests from the Front Desk
• Follows up on work orders to ensure prompt resolution of any reported deficiencies
• Monitors daily job performance of Guest Room Attendants and Housepersons
• Immediately reports any safety concerns to management
• Completes special assignments as requested

Qualifications

• Bachelor’s degree preferred.
• Customer service experience preferred.
• Previous housekeeping experience preferred.
• Prior experience working with chemicals and cleaning supplies and knowledge of MSDS and OSHA guidelines helpful.
• Strong oral and written communication skills.
• Excellent interpersonal and customer service skills.
• Proficiency in the use of Microsoft Office Suite.
• Able to converse, read and write in English required; additional languages helpful.
• Able to work from a standing position and/or walking motion for extended period.
• Able to lift, pull or push 25 lbs.
• Able to bend, stoop, twist, reach, and kneel repetitively.
• Able to ascend and descend stairs and maintain equilibrium for an extended period.
• Able to work in a smoking environment.

About Us

Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah’s Resort. Caesars’ Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah’s Resort, located in the City’s sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars’ legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City great place to both work and play.