Coordinator - Housekeeping (Full Time)

Responsibilities

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment.
• Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain knowledge of: All hotel services/features and hours of operation.
• All guest room layouts, bed types, décor, appointments, amenities, locations, numbers/names.
• Housekeeping services available for guests.
• Available laundry/dry cleaning services and hours of operation.
• Access all functions of computer.
• Properly open and close the department, by creating and changing assignments as needed.
• Set up work station with necessary supplies and resource materials.
• Complete supply requisitions and submit to Manager; stock office supplies upon receipt.
• Print designated reports and distribute accordingly.
• Prepare work orders for maintenance repairs and distribute to Engineering.
• Monitor completion of work orders submitted.
• Communicate departmental and guest needs as they arise with respective Housekeeping personnel by beeper/radio.
• Answer Housekeeping telephone.
• Document all guest requests for Housekeeping items/services and assign to respective personnel/departments for completion.
• Follow up on guest satisfaction.
• Issue Housekeeping items to Assistant Housekeepers for delivery to guest rooms.
• Follow up on return of items.
• Establish and maintain filing procedures.
• Retrieve and distribute departmental mail.
• Type correspondence and reports as assigned.
• Prepare employee daily/weekly payroll and submit to manager.
• Document pertinent information in departmental log book.
• Review status of incomplete work and follow-up actions with manager before leaving.

Qualifications

• Fluency in English both verbal and non-verbal.
• Ability to: Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Be a clear thinker, remaining calm and resolving problems using good judgement.
• Follow directions thoroughly.
• Understand guest’s service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent hotel data.
• Familiarity with preparing statistical reports.
• Previous guest relations training.
• Ability to input and access information in the property management system/computers.
• Exert physical effort in transporting boxes, carts, linen (150 pounds) to different areas of the resort.
• Endure various physical movements throughout the work areas.
• Remain in stationary position for 8 hours throughout work shift.
• Satisfactorily communicate with guests, management and co-workers to their understanding.
• Experience, Education, & Licensure: College degree preferred, not required. Compute mathematical calculations. Supervisory experience preferred Previous experience in hospitality industry, preferably in Housekeeping. Fluency in a second language, preferably Spanish.

Benefits

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement.
• Employee assistance program.
• Paid time off/sick time.
• Participation in a 401(k) plan with a company match!