Coordinator - Pt. Registration

About the Role

There are 2 openings for Team Lead positions: one in the Financial Counseling/Imaging Department and the other in the Free-standing Emergency Department in Deerfield. Both are full-time, day-shift roles.

Responsibilities

• Work cross-functionally to assist the manager or supervisor in the operations and staffing of varied Patient Access areas, including registration, scheduling, financial clearance, and emergency department activities.
• Coordinate and prioritize patient flow to ensure smooth distribution of workload to Patient Registration Representatives, expediting customer service, patient safety, and throughput.
• Assist in developing policies and procedures for patient information, wayfinding, office management, patient registration, financial screening, point-of-service collections, patient check-in processes, and patient placement.
• Lead and coordinate onsite orientation of new colleagues, participate in ongoing education, and make recommendations to management regarding performance evaluations.

Requirements

• High school graduate or equivalent/GED.
• Minimum of three (3) years' experience with competency in patient access, pre-service, and/or registration.
• Ability to obtain a national certification in HFMA CRCR and/or NAHAM CHAA within one (1) year of hire.

Preferred Qualifications

• Previous leadership experience.
• Epic experience.
• Knowledge of federal or state government agencies, including Medicare, Medicaid, VA, or Charity Care programs, or experience with patient management and healthcare accounts receivable within the revenue cycle.

Benefits

• Comprehensive benefits package, including medical, dental, vision, and paid time off.
• 403B retirement savings program with employer matching.
• Education assistance.
• Benefits start on your first day of work.

We live and breathe our guiding behaviors: supporting each other in serving, communicating openly and respectfully, being fully present, holding ourselves accountable, trusting and assuming goodness in intentions, and being continuous learners.

About the Organization

A member of Trinity Health, Holy Cross Hospital (dba Holy Cross Health) is a full-service, not-for-profit Catholic teaching hospital operating in the spirit of the Sisters of Mercy. The 557-bed hospital is the only not-for-profit Catholic hospital in Broward and Palm Beach counties, offering progressive inpatient, outpatient, and community outreach services, as well as clinical research trials. We are committed to providing compassionate and holistic person-centered care.