Coordinator - Pt. Registration

About the Role

There are 2 full-time Team Lead openings: one for the Financial Counseling/Imaging Department and the other for the Free-standing ED in Deerfield.

Responsibilities

• Work cross-functionally to assist the manager or supervisor in the operations & staffing of varied Patient Access areas & activities, including registration, scheduling, financial clearance, and emergency department.
• Coordinate & prioritize patient flow to ensure smooth distribution of workload to Patient Registration Representatives, expediting customer service, patient safety, and patient throughput.
• Assist in developing policies & procedures for patient information, wayfinding, office management, patient registration, financial screening, point of service collections, patient check-in processes, and patient placement.
• Lead & coordinate onsite orientation of new colleagues, actively participate in ongoing education, and make recommendations to management regarding performance evaluations.

Qualifications

• High school graduate or equivalent (GED)
• Minimum of three (3) years' experience with competency in patient access, pre-service, and/or registration.
• Ability to obtain a national certification in HFMA CRCR and/or NAHAM CHAA within one (1) year of hire.

Preferred Qualifications

• Previous leadership experience
• Epic experience
• Knowledge of federal or state government agencies, including Medicare, Medicaid, VA, or Charity Care programs, or patient management & healthcare accounts receivable within the revenue cycle.

Benefits

• Comprehensive benefit packages, including medical, dental, vision, paid time off, 403B, and education assistance.
• Benefits start on the first day of work.
• Retirement savings program with employer matching.

About Us

A member of Trinity Health, Holy Cross Hospital (dba Holy Cross Health) is a full-service, not-for-profit, Catholic, teaching hospital operating in the spirit of the Sisters of Mercy. We are the only not-for-profit Catholic hospital in Broward and Palm Beach counties, offering progressive inpatient, outpatient, and community outreach services, as well as clinical research trials. We are committed to providing compassionate and holistic person-centered care.

We serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities. Our guiding behaviors include supporting each other in serving, communicating openly and respectfully, being fully present, holding each other accountable, trusting in good intentions, and committing to continuous learning.

We are an Equal Opportunity Employer committed to honoring the dignity of every person and recognizing the unique perspectives and talents each colleague brings. By embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.