Coordinator, People Operations
About the role
RigUp is hiring a People Operations Coordinator to act as a key point of contact for employees and field workers, answering questions, talking with workers, troubleshooting issues, and helping them navigate People processes. You’ll also support sensitive employee data and organizational changes, maintain accurate personnel records, and learn how the different areas of HR work together in a fast-paced environment.
Location: Austin, Texas (Hybrid)
Responsibilities
- Serve as a first point of contact for employee and field worker questions, helping resolve issues or connecting them with the right People Team partner
- Communicate directly with employees and field workers by phone and email to understand questions, gather information, and determine next steps
- Process employee changes and maintain accurate records in Paylocity, including job, title, and compensation updates
- Prepare employment documentation and maintain personnel files and other People Operations records
- Support onboarding and offboarding activities, including background checks, pre-employment requirements, benefits enrollment, and new hire coordination
- Help employees navigate benefits, qualifying life events, and leave of absence processes
- Support employee communications and administrative activities related to benefits, including open enrollment
- Coordinate candidate communications, interview scheduling, offer processes, and other recruiting activities
- Maintain People Team templates, guides, FAQs, and process documentation
- Conduct audits and help identify opportunities to improve processes and the employee experience
Requirements
- Bachelor’s degree or equivalent experience
- 1–3 years of professional experience; experience in HR, People Operations, recruiting coordination, employee support, or a related field is a plus
- Strong attention to detail, organization, and time-management skills
- Ability to manage multiple priorities and requests in a fast-paced environment
- Comfortable working with systems, processes, and data
- Strong communication and interpersonal skills, including comfort speaking with employees by phone
- Ability to handle sensitive and confidential information with discretion and professionalism
- A resourceful, “figure it out” mindset with a willingness to take ownership of questions from start to finish
- Strong customer-service mindset and genuine interest in helping employees and managers
- Ability to work independently while knowing when to ask questions or escalate an issue
Benefits
- Flexible paid time off for full-time employees
- Medical, dental, and vision insurance
- Telehealth
- 401(k) with company matching contribution
- Flexible remote work support where applicable
- WFH Contribution
- Wellness allowance
- Calm App
- Learning opportunities
- Financial planning support
- Parental leave
- Employee Assistance Program
- Pet Insurance
- Opportunity to earn bonus, commission, and/or equity
- Onsite Gym
More than a job: Between now and 2050, global energy demand is forecasted to rise nearly 50%, which is a staggering number. With every step forward - AI, electrification, you name it - that bar may still get higher. RigUp is uniquely positioned to empower the biggest industry in the world to work smarter - and move faster - in the race to rise to this challenge. The world depends on it.
We recognize that making an impact matters to you and we believe in providing an environment that fosters your growth. We use data to drive our decisions and improve the experience of the workers and clients we serve. With mutual respect for each other, we continually collaborate to find the best solution.
Who we are: What began as a workforce management platform for Oil & Gas has since grown to serve the biggest companies in energy across both workforce and vendor management, absorbing much of the supply chain complexity these energy companies face and making it easier, faster, and safer to get work