Coordinator, Payroll Services

Concentra is recognized as the nation’s leading occupational health care company. With more than 40 years of experience, Concentra is dedicated to improving the health of America’s workforce, one patient at a time. The Coordinator, Payroll Services provides administrative and operations support to the payroll services team to ensure timely, accurate, and compliant payroll, payroll tax, and payroll systems processing.

About the role

This essential role will provide departmental support at the Addison, TX office, including data entry, overseeing incoming mail, scanning and linking documentation to employee records, providing customer support, and supporting payroll projects and audits. The Coordinator, Payroll Services serves as a key liaison between payroll, human resources, managers, and other business partners while maintaining confidentiality and delivering exceptional customer service.

Responsibilities

• Support daily payroll department operations and administrative activities to meet payroll deadlines, such as wage garnishments, payroll tax correspondence, employment verifications, and payroll department data requests.
• Receive, sort, scan, and link incoming mail and payroll-related documents to the appropriate employee records.
• Support departmental Service Now tickets, including organizational hierarchy, Oracle EBS, and UKG ProWFM.
• Support payroll projects such as quarterly deadlines, year-end, and departmental initiatives, milestones, and action items.
• Assist with departmental shared mailboxes, ensuring timely routing and resolution of employee inquiries.
• Assist with testing of payroll system enhancements, updates, and process improvements.
• Supports the mission and direction of the organization.
• Other duties as assigned.

Requirements

• High School diploma or GED.
• Associate’s degree from an accredited college or university or equivalent education and experience is preferred. In lieu of higher education, the ratio is 1:1 (one year of college equals one year of work experience and vice-versa).
• Customarily has at least three (3) years of experience in payroll, human resources, finance, accounting, or administrative coordination.
• Foundational knowledge of payroll laws, wage and hour regulations, payroll tax, and payroll practices.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Excellent customer service, verbal, and written communication skills.
• Strong analytical and problem-solving abilities.
• High level of attention to detail and accuracy.
• Ability to maintain confidentiality and exercise sound judgment.
• Exposure to Oracle and UKG Pro WFM is a plus.
• Microsoft Office skills including Excel, Word, Outlook, and Access.

Skills

• Concentra Core Competencies: Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility.
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions.
• Outstanding customer service skills as well as the ability to deal with people in a manner that shows tact and professionalism.
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies.

Benefits

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts

*This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.*