Coordinator, Payroll

As a privately held, U.S.-owned and operated company, Crowley provides services to 36 nations and island territories. Our purpose is to bravely advance what's possible to elevate people and planet, with core values of Integrity, Sustainability and Drive guiding everything we do. By expanding and innovating our services, we have grown our footprint in Logistics, Land Transportation, Shipping, Wind, and Fuel industries. Crowley and its affiliates generate over $3.5 billion in annual revenue through a culture that values collaboration and excellence.

About the role

Responsible for performing functions related to the administrative and/or operating payrolls in a timely and accurate manner.

Work arrangement: Hybrid

Responsibilities

• Utilize an integrated client-server HR/PR system to handle time entry, verification of balances, employee tax changes, pay rates, system edits, and production/processing of assigned payrolls within established procedures and deadlines.
• Provide high-level customer service to internal stakeholders and collaborate with team members and other departments as needed.
• Research and resolve payroll processing errors promptly.
• Follow new and existing payroll processes and support documentation of payroll processes as needed.
• Organize payroll processing records for accessibility and record retention purposes.

Requirements

• High school diploma or equivalent, plus job-related coursework after high school.
• 1–2 years of general accounting and related financial experience.
• 1–3 years of payroll experience utilizing a mainframe or client-server-based system in an office environment (strongly preferred).

Skills

• Effective Communication: Communicate clearly and professionally, both verbally and in writing, with employees, managers, and external partners regarding payroll-related matters.
• Customer Service Orientation: Provide a high level of customer service by responding to payroll inquiries, researching issues, and ensuring timely and accurate resolution of payroll concerns.
• Attention to Detail and Accuracy: Perform work accurately in a fast-paced, deadline-driven payroll environment, ensuring data integrity and compliance.
• Organization and Time Management: Prioritize, organize, and manage multiple work assignments simultaneously while meeting established payroll processing deadlines.
• Analytical and Problem-Solving Skills: Gather, interpret, and use payroll data to identify discrepancies, research issues, and support appropriate resolutions.
• Process Documentation and Continuous Improvement: Document existing and new payroll processes, including proofreading and editing documentation in various formats, to support consistency and operational efficiency.
• Collaboration and Relationship Management: Build and maintain effective working relationships with internal partners across Payroll, Human Resources, Finance, and other business functions.
• Payroll and Compliance Knowledge: Maintain working knowledge of payroll systems, compliance requirements, and applicable union contracts, including support of union-related payroll and benefit processing.
• Professional Judgment and Confidentiality: Demonstrate sound judgment and discretion when handling sensitive and confidential payroll and employee information.
• Technical Skills: Proficient with Microsoft Office products, including Excel, Outlook, Word, and PowerPoint.

Benefits

We offer a comprehensive and competitive package that supports the diverse needs of our people:

• Competitive pay with recognition programs.
• Comprehensive benefits: medical, dental, and vision insurance, life and disability coverage, and paid vacation and holidays.
• Leave and family support: parental leave and sick leave.
• Learning and growth: access to training and development for continuous skill development.
• Well-being resources: Employee Assistance Program, wellness program, and gym membership discounts.