Coordinator, Partnerships & Premium Service | Cincinnati Open

About the role

The Coordinator, Partnerships and Premium Service plays a dual support role across the partnerships and premium seating teams for the Cincinnati Open. This full-time position is responsible for assisting with sponsor activation, client engagement, premium hospitality operations and event execution before, during and after the Cincinnati Open tournament.

Responsibilities

• Recommend process improvements to enhance efficiency, productivity, and custom service
• Execute partner fulfilment, including those in corporate partnership agreements and sponsor deliverables
• Organize sponsor activation logistics, signage, hospitality and promotional assets
• Lead as point of contact for sponsor communications and day-to-day requests
• Oversee onsite sponsor activation setup and tournament operations for select partners
• Track partnership inventory, deadlines and reporting materials
• Lead preparation for partnership recaps, presentations and client reporting
• Manage assigned partners and associated assets ensuring exceptional customer service and further developing strategic revenue growth
• Provide high level customer service to premium seating clients, suite holders and hospitality guests
• Manage ticketing, parking passes and premium access as needed
• Ensure exceptional guest experiences through supporting in-tournament premium hospitality areas
• Respond to client inquiries regarding seating packages, amenities, and tournament logistics
• Facilitate premium gifting, welcome materials, and ongoing hospitality communications
• Work closely with operations, ticketing, and guest services teams to resolve client needs efficiently
• Prepare premium service recap decks for both tournament wide experiences as well as premium client meetings

Qualifications

• Bachelor’s Degree (4-year degree) required
• 1-3 years of experience in sports hospitality, events, sponsorship, customer service or premium sales support preferred
• Strong writing, organizational, and time management skills, with the ability to be responsive and balance priorities, work activities, and resources in a fast-paced, cross-functional environment
• Exceptional standards of customer service coupled with strong interpersonal and communication skills
• Ability to manage multiple priorities and deadlines with excellence
• Makes decisions and solves problems independently and manages multiple priorities
• Proficiency in Microsoft Office and CRM/ticketing platforms preferred

Benefits

• Competitive salary range
• A generous benefits package that includes bonus eligibility plus medical, dental, vision, life and disability insurance, paid vacation, and a 401k plan