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Jobs · OTHR · New York

Coordinator, Omnichannel

Christian Dior Couture · New York, United States · Yesterday
On-siteOTHR$70k–$80k/yrFull-time

Omnichannel Reports & Analytics

Build, maintain, and distribute Omnichannel performance reports (weekly, monthly, quarterly) for boutiques, regions, and corporate teams.
Monitor and analyze KPIs including revenue, penetration, rejection rate, AOV, and fulfillment efficiency.
Automate dashboards and tools (Power BI, etc.) to track adoption and client experience.
Conduct competitive benchmarking and market research to identify opportunities.

Project & Operations Support

Support the execution of Omnichannel projects, from pilot to rollout and hypercare.
Assist with User Acceptance Testing (UAT) for new services, including payments, checkout, and logistics workflows.
Help document and maintain Standard Operating Procedures (SOPs) for Omnichannel services (order management, returns/refunds, packaging & delivery).
Coordinate with boutiques and Sales Advisors to ensure compliance with operational standards.
Be the main point of contact for expert opinion on product sourcing of eCommerce and Omnichannel orders.
Implement Inventory control updates based on inventory ownership, marketing calendar, key launches, product lifecycles and overall Merchandising Guidelines as well as ad hoc Business decisions (holidays cut-offs, etc.).

Cross-Functional Collaboration

Partner with boutiques to identify needs, improve adoption, and drive revenue through Omnichannel levers.
Collaborate with IT, Supply Chain, Retail Operations, Client Service Center and Central teams to follow up on issues and deliver solutions.
Provide operational support during peak seasons and new boutique openings.

Presentations & Reviews

Prepare and support executive presentations (business reviews, performance analysis,...)
Provide data-driven recommendations to management and cross-functional teams.

Skills & Competencies

  • Advanced proficiency in Microsoft Office (Excel, PowerPoint, Word) and Power BI.
  • Strong analytical and problem-solving skills with attention to detail.
  • Understanding of retail operations, e-commerce, or omnichannel processes.
  • Excellent communication and organizational skills, with ability to manage multiple priorities.

Experience

  • Minimum 3-5 years of professional experience in project management, retail operations, or performance analysis.
  • Previous experience in luxury retail, e-commerce, or omnichannel projects is a plus.

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