Coordinator of Patient Administration

About the role

Field-based position responsible for driving revenue growth and ensuring continuity of ZOLL’s life-saving medical devices and services. You will work directly with physicians, healthcare professionals, and support staff to prioritize patient care, resolve cases, and maintain compliance with payer requirements.

Responsibilities

• Visit ZOLL customers and accounts in the field to ensure continuity of provision of ZOLL’s medical devices for clinically appropriate cases.
• Independently determine and collaborate with office staff and healthcare providers to bring patient cases to attention, prioritizing competing objectives such as the patient’s plan of care, transition of care, reorder documentation, and end of use.
• Utilize clinical acumen and knowledge of ZOLL’s medical devices to advise providers or their staff on the best path forward for patient care.
• Proactively analyze the Plan of Care to inform providers or their staff of the patient’s next level of care and how ZOLL’s medical devices may play a role.
• Collaborate with ZOLL Territory Managers/Regional Managers (TM/RM) to ensure patients within a geography receive appropriate service with minimal disruption.
• Manage the follow-up process by working with departments like National Accounts to drive efficiencies within the payer’s environment.
• Maintain working knowledge of clinical and value propositions based on ZOLL products and services.
• Ensure timely processing of required documentation to prevent delays in service provision and reduce risk to recurring revenue streams.
• Develop and maintain a deep understanding of varied payer requirements to increase reimbursement realization for the company.
• Provide ongoing education and training to hospital and office staff on medical device order requirements and workflows to achieve operational efficiencies.
• Improve claims billing yield within a defined geography of assigned accounts, with eligibility for bonus incentives based on performance.
• Assist with departmental projects and special tasks (e.g., Pilot Teams).
• Achieve and maintain acceptable performance metrics.
• Comply with Standard Operating Procedures and maintain knowledge of applicable healthcare regulations, particularly HIPAA.
• Participate in reasonable work activities as assigned by management.

Requirements

• High School Diploma or GED required.
• Bachelor’s Degree from a four-year college or university, or equivalent combination of education and experience in sales.
• Healthcare/Medical Device (Clinical or Billing) experience preferred.
• Proven ability to navigate hospital and clinic/practice environments, including hospital workflows, document collection, and confident interaction with providers and patients.
• Valid driver’s license.

Skills

• Ability to proactively plan and work autonomously while collaborating closely with others.
• High sense of urgency and flexibility to adapt to schedule changes.
• Superior organizational skills with the ability to multi-task.
• Problem-solving mentality with accountability for tasks from start to finish.
• Proficient in MS Office (including Power BI, Excel, Word, Outlook) and Customer Relationship Management systems (e.g., Salesforce.com, Dynamics).
• Effective team player who can also work independently with strong self-motivation.

Travel

This is a field-based position requiring approximately 80% travel within a defined geography. Daily work will take place in hospitals, doctors’ offices, and other medical establishments. Occasional evenings and weekends may be required based on business needs.

Physical Demands

• Standing: Constantly
• Walking: Constantly
• Sitting: Frequently
• Talking: Constantly
• Hearing: Constantly
• Repetitive Motions: Required
• Eye/Hand/Foot Coordination: Required

Pay

The annual salary for this position is $50,000.00 to $55,000.00. Factors affecting starting salary include geography, skills, education, experience, and other qualifications of the successful candidate.

Benefits

Details of ZOLL’s comprehensive benefits plans can be found at www.zollbenefits.com.