Patient Administrative Coordinator

About the role

Overview About Us Team Rehab is a therapist-owned network of outpatient clinics across Michigan, Illinois, Indiana, Wisconsin, and Georgia. Since 2001, we’ve been delivering exceptional outcomes, outstanding patient satisfaction, and a work culture that supports and values every team member. Our mission is simple: Provide the best outpatient physical, and occupational therapy. Make therapy enjoyable for patients. Deliver measurable improvements in health and quality of life. We believe great therapy starts with great people — and we provide the training, resources, and support to help you succeed.

Benefits

• Competitive Pay & Benefits
• Low cost medical plan options, plus dental & vision coverage.
• 401(k) match to help you plan for your future.
• Profit sharing so you share in the company’s success.
• Equity opportunities for long-term growth.
• Monthly bonus opportunities.
• Generous PTO and flexible scheduling.
• For professional development: $1500 per year for continuing education or student loan repayment - your choice
• 40 hours of paid CEU time each year, in addition to PTO.
• Culture of Support: A strong Equity & Engagement commitment — every team member’s voice matters.
• A collaborative environment where you’re part of improving patients’ lives every day.

Responsibilities

• Greet patients in a friendly, outgoing manner.
• Verify appointments and assist in completing any necessary paperwork.
• Ensure 360 communication with patients, physicians, other staff members and anyone else involved in the patient’s care - including any necessary follow-ups.
• Maintain complex schedules while ensuring that all patients are scheduled the appropriate number of visits.
• May include coordinating with the Physical Therapist and other staff members to accommodate the patient’s needs.
• Assist patients with any insurance-related questions.
• Verify and explain insurance benefits to every patient, as well as obtaining and tracking any authorizations needed
• Accurately update and maintain records in the electronic medical and billing record system, including billing changes.
• Follow up for any additional information when appropriate.
• Collect copayments and process in an accurate, timely and professional manner.
• Issue any receipts and handle any billing-related tasks.
• Accurately input data collected from in-house research. This information provided is pivotal in determining clinic performance.
• Support the clinic performance by preparing management information, imputing data from in-house research and assuming basic maintenance of clinic supplies and equipment.
• Respect patient privacy and adhere to any confidentiality policies.
• Other Tasks: The Patient Administrative Coordinator must be able to multitask in a fast paced, demanding environment while staying on top of daily reports and tasks
• Perform additional duties as assigned by the clinic director.

Qualifications

• No prior experience or education required.
• High school graduate or equivalent
• Experience in a patient centered health care position is an advantage but is not necessary
• Excellent verbal and written communication skills.
• Must possess solid basic computer skills
• Commitment to diversity, equity, and inclusion.