Coordinator of Contracts & Assignments

Position Summary

Florida Atlantic University is seeking a Coordinator of Contracts & Assignments – Boca Raton, FL. This role is responsible for coordinating housing assignments for new residential students and special populations.

Summary of Responsibilities

• Process assignments, appeals, cancellations, and assignment change requests for East Campus (upperclassman housing) and graduate student housing.
• Collaborate with the Assistant Director to serve as a point of contact for housing renewals and room self-selection.
• Process housing applications and assignments for special populations.
• Process room changes and room swaps for the East campus and as a backup support for the West campus and Jupiter.
• Serve as the main point of contact to track and process upperclassman Housing Appeals.
• Serve as the primary contact for internship and guest housing.
• Verify billing and payment receipt.
• Provide customer service support for the Central Housing and Residential Education Office.
• Respond to Housing emails, phone calls, and in-person queries professionally, efficiently, and in a courteous and approachable manner.
• Aid students, prospective students, and family members in solving problems, connecting with resources, and addressing concerns.
• Respond to issues and concerns with sensitivity, empathy, and care.
• Provide information about housing policies, procedures, and availability.
• Keep records of customer interactions and transactions, record details of inquiries, comments, and complaints.
• Serve as the backup to the Office Manager Specialist as it relates to answering phones and assisting with in-person inquiries as needed.
• Maintain data integrity of student housing information in StarRez and other confidential data systems.
• Maintain the Housing Chatbot responses and monitor weekly reports to update the Chatbot.
• Assist with processing the unclaimed mail process at the end of each semester in partnership with the mail vendor.
• Assist with Admissions and other University events as needed.
• Participate in training and development opportunities to stay current with procedures and policies within Housing and Residential Education and Florida Atlantic.
• Attend and participate in staff meetings.
• Takes an active interest in identifying and participating in professional development opportunities.
• Performs other job-related duties as assigned.

FAU Benefits And Perks

Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers:

• Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more.
• State retirement options including tax-deferred annuities and Roth 403(b) plans.
• State employees Public Service Loan Forgiveness (PSLF) program.
• Sick Leave Pool Program.
• Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President’s discretion).
• Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment.
• To contact Human Resources, please call 561-297-3057. For communication assistance call 7-1-1.

Minimum Qualifications

• Master's degree from an accredited institution in an appropriate area of specialization; or bachelor's degree from an accredited institution in an appropriate area of specialization and two years of appropriate experience required.

Salary

$42,000.00 - $44,000.00 Annually.

College or Department

Student Affairs

Location

Boca Raton

Work Days and Hours

Monday - Friday, 8:00 am - 5:00 pm. Some weekends, as needed

Application Deadline

2026-07-13

Special Instructions to Applicant

This recruitment has been reopened; all previous applicants are still under consideration and need not reapply. This position may close without prior notice.