Coordinator, National Accounts - Project Coordination - 1045

Why you’ll love it here!

Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance
401k
Community Service Day
Spotlight Awards
National Sales Excellence Awards
CFSP Prep Certification Program

Position Summary

The National Accounts Coordinator reports to the Manager, Project Coordinators
Located in Albany, GA or Mansfield, MA
Full-Time Hybrid

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• Partner with Sales Representatives to establish and maintain accounts, fostering positive and professional relationships with customers, vendors, representatives, and colleagues.
• Respond promptly to a high volume of customer requests via phone and email, ensuring accurate and timely communication.
• Quoting & Order Management
• Provide accurate quotes to customers within expected turnaround timelines, reviewing vendor quotes for completeness and accuracy.
• Enter orders promptly and accurately, negotiating additional discounts from vendors when applicable.
• Cordination & Logistics
• Cook shipments, deliveries, and equipment installations with vendors, carriers, installers, and customers.
• Manage third-party facility management software as designated by customers, ensuring timely and efficient service.
• Issue Resolution & Communication
• Resolve customer equipment issues with the assistance of manufacturers, representatives, or the Chain Service Department.
• Manage shared email inboxes, maintaining clear, concise, and genuine communication with internal and external stakeholders.
• Data Management & Analysis
• Maintain Excel spreadsheets for tracking customer quotes, orders, and installations, ensuring accuracy and completeness.
• Remain current on customer needs, preferences, changes, and product developments, developing a high level of product knowledge.

Qualifications & Experience

• 1 – 2 years of relevant experience, or equivalent military or practical experience.
• Completion of CFSP Test within the first 3 years of employment; CFSP Certification preferred.
• Proficient in Microsoft Outlook, Excel, and Word, with working knowledge of Oracle Database, JD Edwards, and Auto-Quotes system.
• 1-2 years of experience in the foodservice/hospitality/restaurant industry.
• 1-2 years of customer service experience, preferably in a sales support environment.
• Ability to successfully pass a background check post offer acceptance.