Coordinator, Member Experience

About the role

The role is responsible for managing customer relationships and providing technical support.

Responsibilities

• Manage customer interactions through phone and email
• Provide technical solutions to customer issues
• Document and escalate complex issues to senior team members
• Contribute to improving customer satisfaction metrics

Requirements

• Bachelor’s degree in Computer Science or related field
• At least 2 years of experience in customer service or technical support
• Strong problem-solving and communication skills
• Proficiency in Microsoft Office Suite

Qualifications

• Experience with CRM systems
• Knowledge of common IT issues and troubleshooting techniques
• Ability to work independently and manage multiple tasks simultaneously

Skills

• Excellent verbal and written communication skills
• Technical aptitude and familiarity with computer hardware and software
• Customer service orientation

Benefits

• Flexible working hours
• Professional development opportunities
• Competitive compensation package

Pay

$50,000 annually

Schedule

Full-time, Monday to Friday, 9 AM to 5 PM

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