Member Experience Coordinator

Job Summary

As our new Member Experience Coordinator, you will assist the Member Experience Manager in community programming, retail and amenities offerings, and onsite event execution.

Responsibilities

• Audit and report on program numbers and trends
• Make recommendations for outreach and other activities based on trends
• Connect with vendors/partners for event needs (products, clothing, Food & Beverage, sponsorship)
• Sourcing products based on event needs
• Implement retail items into initiatives and events
• Evaluate retention efforts for effectiveness and minimize cancellations
• Develop and implement quarterly goals and objectives that include monthly and weekly action plans
• Plan and conduct a wide variety of membership programs and activities that maximize the facilities, support the cause, and enhance membership experience
• Promote and monitor membership and/or program growth, taking a leadership role in membership cultivation and retention
• Provide hands-on engagement with participants including programming (i.e. wellness challenge)
• Advise, consult, and work with other departments to develop and implement campaigns and initiatives to increase member participation, within member experience programs
• Collaborate with and support all member events
• Respond to telephone, walk-in, and email membership inquiries
• Book and maintain accurate appointment schedules for potential members to tour the club
• Provide all potential members and guests with an enthusiastic and informative facility presentation based on individual needs, empowering and educating on the benefits of health and wellness as well as incorporating all the features of the facility
• Report retail and brand partner sales results as requested by General Manager and/or Regional Director
• Develop strategy for retail and brand partner sales

Qualifications

• A Bachelor's degree in Business or a Fitness related field required
• A minimum of 2 years of sales/membership experience and demonstration of meeting and exceeding goals
• Proficiency in using computer software, including Microsoft Office (Word, Excel, PowerPoint), Email, Internet

Preferred Qualifications

• The ability to speak in front of large audiences
• Exceptional organizational skills and be personable, professional, and hard-working

Benefits

• Comprehensive benefits package for all full-time employees (health insurance, life and disability benefits, 401(k) plan, paid time off)
• Part-time benefits available (subject to eligibility requirements)