Member Experience Coordinator

About the role

The Member Experience Coordinator plays a vital role in enhancing the member experience at the club. This position coordinates the event calendar, manages event registrations, supports event set‑up and implementation, manages the club’s social media channels, and assists communication efforts to promote events and engage members.

Responsibilities

• Support execution of all member experience functions, including new member onboarding, programming, communication, and retention efforts.
• Coordinate event registration, prepare materials for member check‑in, and assist with event set‑up (decor, name badges, welcome signs).
• Capture photos during events, send thank‑you cards to speakers, and write personalized postcards inviting members to future events.
• Conduct new member welcome calls and manage member birthday and anniversary lists for engagement.
• Manage social media activities, create and respond to posts, and ensure the event calendar is accurate on all communication channels.
• Update club marketing materials such as posters, table tents, and digital displays.
• Maintain up‑to‑date event and registration information in MembersFirst and promote events through various club communication channels.
• Support At‑Risk and Early Tenure Management calls and assist with data entry in tracking systems (e.g., Member 360).
• Assist with processing resignations and conduct follow‑up communications.
• Collaborate with department heads to create a unified annual club event calendar and serve as the club representative on member committees.

Additional duties

• Assist other team members as needed and take on additional tasks assigned by management.
• Follow all company, club, and department policies, procedures, and instructions.
• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Follow safe working practices, ensure compliance with safety guidelines, and encourage others to do the same.
• Take initiative in personal and professional growth and maintain any required certifications.
• Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
• Attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success.

Requirements

• High school diploma or equivalent.
• Minimum of 1 year of experience in the hospitality industry or a similar customer‑facing role.

Skills

• Service‑oriented mindset with the ability to make every member and guest feel valued.
• Friendly, personable, and positive “can‑do” attitude.
• Strong communication skills across verbal, written, phone, text, and social‑media channels.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Excellent organizational skills with keen attention to detail.
• Professional and welcoming phone demeanor.
• Advanced proficiency in Microsoft Office (Word, Outlook, Excel).
• Effective multitasking, time‑management, and prioritization abilities.
• Collaborative team spirit and positive attitude.

Physical requirements

• Ability to stand, walk, and perform physical activities for extended periods.
• Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.
• Capability to climb ladders, squat, kneel, reach, grasp, twist, bend, and fold/unfold as required.
• Effective communication skills with sufficient visual acuity, including talking and hearing.

Tools and equipment

• Computer (keyboard)
• Telephone
• Copier
• General office supplies

Work schedule

Attendance as outlined on the weekly schedule. Additional hours may be required to meet deadlines, including weekends and/or holidays.

Benefits

• Medical, dental, and vision coverage
• Life insurance
• Short‑term and long‑term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs (including statutory time off for part‑time team members)