Member Experience Coordinator

About the role

The Member Experience Coordinator plays a vital role in enhancing the member experience at the club. This position is responsible for coordinating the event calendar, managing event registrations, and supporting the set-up and implementation of club events. Additionally, the role includes managing the club’s social media channels and supporting communication efforts to promote events and engage with members, ensuring a vibrant and connected community.

Responsibilities

• Support the execution of all members’ experience functions including new member onboarding, programming, communication and retention efforts.
• Capture photos during events, send thank-you cards to speakers, and write personalized postcards to invite members to future events.
• Conduct new member welcome calls, provide a warm welcome and manage member birthday and anniversary lists for engagement.
• Manage social media activities, including creating and responding to posts, and ensure the event calendar is accurate on all communication channels.
• Update the club marketing materials such as posters, table tents, and digital displays.
• Maintain up-to-date event and registration information in MembersFirst and promote events through various club communication channels.
• Support At Risk and Early Tenure Management calls and assist with data entry in the tracking systems (i.e. Member 360).
• Absorb and process resignations and conduct follow-up communications.
• Collaborate with department heads to create a unified annual club event calendar and serve as the club representative on member committees, enhancing community relations and member satisfaction.

Requirements

• A minimum of 1 year of experience in the hospitality industry or a similar customer-facing role.
• A high school diploma or equivalent.

Qualifications

• A service-oriented mindset with the ability to make every member and guest feel valued.
• A friendly and personable attitude with a positive, can-do attitude, demonstrating a willingness to go above and beyond to deliver an exceptional member experience.
• Strong communication skills across various channels, including verbal, written, phone, text, and social media.
• A proven ability to work well under pressure, effectively managing multiple tasks simultaneously.
• Strong organizational skills with keen attention to detail.
• A professional and welcoming phone demeanor.
• Exceptional listing skills, with the ability to understand and respond to member and guest needs.
• Advanced in Microsoft Office applications, including Word, Outlook, and Excel.
• A positive attitude with a collaborative team spirit.
• An effective multitasker with strong time management and prioritization skills.

Skills

• Microsoft Office Suite proficiency.
• Excellent interpersonal and communication skills.
• Ability to manage multiple tasks and prioritize effectively.
• Strong organizational and attention to detail skills.

Benefits

• Medical, dental, and vision coverage.
• Life insurance.
• Short-term and long-term disability insurance.
• 401(k) retirement savings plan.
• Generous paid time off and leave programs.

Pay

Your actual base pay will be determined by your skills, experience, education, location, and—if you're in a non-exempt role—hours worked.

Schedule

Attendance requirements for this position as outlined on the weekly schedule. Additional hours are required to meet deadlines of the position, including weekends and/or holidays.