Coordinator Mail Services II

Responsibilities

• Process service forms within 24 hours for all lines of business with the intent of supplying literature to members.
• Reject or return service forms that are incomplete.
• Print and mail provider directory when attached.
• Login to external portals to complete the fulfillment and document the SF inside the transaction for the welcome kit or handbook.
• Investigate returned member ID cards, welcome kits, or other mail to the correct address and e-mail the item to the member.
• Research mail or error reports utilizing USPS zip code lookup, data lookup, or claims information, correcting mailing addresses in the system if permitted in the plan contract.
• Create and send out Manual denial letters or Krames on Demand education materials on a daily basis.
• Operate all department hardware including copier and postage machine.
• Maintain required department reporting to support production statistics/measurement.

Requirements

• A minimum bandwidth of 50 Mbps download and 5 Mbps upload is required for remote associates.
• Those fully remote associates residing in states where service is required by contract, law, or regulation will be allowed to submit for reimbursement.

Qualifications

• High school diploma/GED required.
• Basic understanding of operating instructions and processes for machines.
• Basic understanding of postage rates and regulations.
• Ability to correctly sort and distribute large amounts of mail.
• Ability to complete projects in a timely manner.
• Strong Communication skills.
• Strong knowledge of Microsoft Office and navigating the internet.

Skills

• Basic computer literacy.
• Understanding of postal regulations and procedures.
• Attention to detail.
• Time management and organizational skills.

Benefits

• Flexible work solutions including remote options, hybrid work schedules.
• Competitive pay.
• Paid time off including holidays and volunteer events.
• Health insurance coverage for you and your dependents on Day 1.
• 401(k).
• Tuition reimbursement and more.

Pay

Details not specified.

Schedule

Details not specified.