Coordinator I, Business Operations

Job Summary

We Put the World on Vacation Travel + Leisure Co. is seeking an Operations Coordinator to perform all facets of the operations department, including tour reception, gifting, and contracts, in accordance with T+L Standard Operating Procedures. The role involves promoting a professional atmosphere for guests, sales, and marketing staff.

Essential Job Responsibilities

• Greet and qualify touring guests. Collect and validate all guest information. Assign tours to Sales Agents and provide information to Sales & Marketing department as necessary.
• Provide exceptional customer service to all guests. Answer phones and guest questions in a professional manner. Assist property owners with contract questions or concerns.
• Distribute premiums to guests upon closure of presentation. Complete daily gift, tour, and contract reconciliation in all systems.
• Data entry of all tour and gifting information into Central Reservations Systems / Epiphany system and running of reports. Prepare and balance cash, down payments, site stats for Contract Department.
• Maintain Property Owner Information per PII and PCI standards. Prepare Timeshare Sales Contracts for Sales Department and Property Owners. Assist Administrative Supervisor in support of Sales Staff. Preparation and maintenance of legal documents.
• Aid Supervisor to provide additional administrative support to internal departments to include Sales, Marketing, HR, and Resort teams.

Education and Experience

• High School Diploma
• One year of general office experience
• One year of customer service experience

Knowledge and Skills

• Computer Skills: Proficient in the use of the Central Reservation System (CRS) or EPNY (preferable)
• Technical Skills: Proficient in Microsoft Word, Microsoft Outlook, Microsoft Excel

Travel Requirements

No Travel required

Compensation

The hourly rate for this role is $20.20.

How You'll Be Rewarded

• Comprehensive health and welfare benefits including medical, dental, vision, flexible spending accounts, life and accident coverage, disability, wish day paid time to volunteer, 401k with employer match, legal and identity theft plan, voluntary income protection benefits, wellness program, employee assistance program, and paid time off, parental leave, and holidays (speak to your recruiter for additional information).