Business Operations Coordinator I

Essential Job Responsibilities

• Greet and qualify touring guests.
• Collect and validate all guest information.
• Assign tours to Sales Agents and provide information to Sales & Marketing department as necessary.
• Promote a professional atmosphere for our guests, Sales & Marketing staff.
• Provide exceptional customer service to all guests.
• Answer phones and guest questions in a professional manner.
• Aid property owners with contract questions or concerns.
• Distribute premiums to guests upon closure of presentation.
• Complete daily gift, tour and contract reconciliation in all systems.
• Data entry of all tour and gifting information into Central Reservations Systems / Epiphany system and running of reports.
• Prepare and balance cash, down payments, site stats for Contract Department.
• File and secure all documents per procedures.
• Maintain Property Owner Information per PII and PCI standards.
• Prepare Timeshare Sales Contracts for Sales Department and Property Owners.
• Aid Administrative Supervisor in support of Sales Staff.
• Preparation and maintenance of legal documents.
• Aid Supervisor to provide additional administrative support to internal departments to include Sales, Marketing, HR, and Resort teams.

Minimum Requirements And Qualifications

• Education: High School Diploma
• Knowledge and Skills:
  • Computer Skills: Proficient in the use of the Central Reservation System (CRS) or EPNY (preferable)
  • Technical Skills: Proficient in Microsoft Word, Proficient in Microsoft Outlook, Proficient in Microsoft Excel
• Experience:
  • One year of general office experience
  • One year of customer service experience

Travel Requirements

• No Travel required

Complexity Level Of Decision Making Authority

• Coordinator may be required to make limited operational decisions when resolving owner issues or objections.

Level Of Autonomy

• Coordinator’s daily work will be verified daily, weekly and monthly to ensure accuracy and validation of all tour, gifting and contractual paperwork.

Impact Of Incumbent's Decisions On The Organization

• Coordination’s decisions may cause commission delays, site revenue recognition delays, and delays in contract securitization, cost per tour and marketing payroll inaccuracies.

Supervisory Responsibility

• None

Scope/Financial Responsibility

• Coordinator is accountable to meet WCF Scorecard metrics, Accounting Deliverables, maintain Cost of Sales, Product Yield Management, and ensure adherence to T+L Standard Operating Procedures to secure the company’s assets.

How You'll Be Rewarded

• We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week.
• Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program