Coordinator, Business Operations I

About the role

Accountable for performing all facets of the operations department to include tour reception, gifting and contracts in accordance with T+L Standard Operating Procedures. Promote a professional atmosphere for our guests, Sales & Marketing staff.

Responsibilities

• Greet and qualify touring guests. Collect and validate all guest information. Assign tours to Sales Agents and provide information to Sales & Marketing department as necessary. (15% time)
• Provide exceptional customer service to all guests. Answer phones and guest questions in a professional manner. Assist property owners with contract questions or concerns. (10% time)
• Distribute premiums to guests upon closure of presentation. Complete daily gift, tour and contract reconciliation in all systems. (20% time)
• Data entry of all tour and gifting information into Central Reservations Systems / Epiphany system and running of reports. Prepare and balance cash, down payments, site stats for Contract Department. (20% time)
• File and secure all documents per procedures. Maintain Property Owner Information per PII and PCI standards. (5% time)
• Prepare Timeshare Sales Contracts for Sales Department and Property Owners. Assist Administrative Supervisor in support of Sales Staff. Preparation and maintenance of legal documents. (20% time)
• Assist Supervisor to provide additional administrative support to internal departments to include Sales, Marketing, HR, and Resort teams. (10% time)
• Performs other duties as needed

Qualifications

• High School Diploma (or equivalent experience accepted in lieu of education)
• One year of general office experience
• One year of customer service experience

Skills

• Proficient in the use of the Central Reservation System (CRS) or EPNY (preferred)
• Proficient in Microsoft Word, Microsoft Outlook, and Microsoft Excel

Complexity & scope

• Decision‑making authority: May be required to make limited operational decisions when resolving owner issues or objections.
• Autonomy: Daily work verified daily, weekly, and monthly to ensure accuracy and validation of all tour, gifting, and contractual paperwork.
• Impact of decisions: Decisions may cause commission delays, site revenue recognition delays, delays in contract securitization, cost‑per‑tour and marketing payroll inaccuracies.
• Supervisory responsibility: None
• Financial responsibility: Accountable to meet WCF Scorecard metrics, Accounting Deliverables, maintain Cost of Sales, Product Yield Management, and ensure adherence to T+L Standard Operating Procedures to secure the company’s assets.

Benefits

Available to associates who work 30 or more hours per week (certain benefits may be available to those working fewer hours where required by law). Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical, Dental, Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Paid time off, parental leave, and holidays (depending on position — speak to your recruiter for details)
• Wish day — paid time to volunteer at an approved organization of your choice
• 401(k) with employer match (subject to eligibility requirements, including tenure)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Company culture

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.